Stay on top of all your shipment information with our new Navigator 2.0. Get access to complete shipment data and easily navigate to container and cargo details, essential documents, and additional services – all in one place.
The Navigator 2.0 provides you with details of your shipments and gives you options to easily manage your bookings. It supports your workflow by showing pending tasks for your shipments.
Take full control and manage your shipments independently and on demand with the new Navigator 2.0.
Complete Shipment Data
View all the details and essential documents you need for your bookings and active shipments.
Easy Booking Management
Copy, cancel, or update your bookings or book additional services for your shipments with just a few clicks.
Convenient Search and Tracking
Enjoy the enhanced search function using the booking, container, BL, or invoice number and quickly find and track your shipments.
Navigator 2.0 gives you all the details and documents you need for smooth sailing. The interface is very easy to use: just log in with your Hapag-Lloyd Online Business credentials and manage your shipments with a few clicks.
Different security settings are applied to a user login based on the responsibilities they control as parties to a shipment, service contract, and/or bill of lading. The shipments that you see in the Navigator are based on those settings.
As a default, shipments are shown if their planned arrival date is three months in the past or five months in the future. You can narrow this range by filtering the ETD/ETA date range. Using the search functions, you can also find shipments outside the above date range as well.
You can find this information via the “Container and Cargo Details View” after selecting “Shipment Details.” Alternatively, you can find the export empty pick-up depot(s) available on the first page of your booking confirmation or you can download the booking confirmation in the “Documents” tab.
In Navigator, you can find the following documents: the latest version of your booking confirmation, the invoices related to your cargo, sea waybills, bills of lading, and arrival notices.
You can also find the details of your shipments, such as routing details, transit time, terminals and depots involved, cut-off dates; and you can download a shipment list to have for your reference.
If some documents are not available for you, please contact our Customer Service.
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