Coffee is a premium product – and we treat it as such. Our customers – raw coffee traders, producers and purchasing organisations – appreciate Hapag-Lloyd’s extraordinary customer service. Our staff possesses a high degree of product expertise and are there to assist when you call.
In Hamburg, there is a Customer Service Import Coffee Desk, which has been specifically set up to handle all matters related to the shipment of coffee.
Globally, we've implemented coffee desks in key export countries to assist exporters with matters that meet their individualised requirements.
We know it and you know it: coffee is a natural product, harvests are dependent on the climate and they vary from year to year. As a logistics services provider, we adapt to these uncertainties and respond quickly.
Despite the volatility of the transport volume, we strive to have equipment and shipping capacity available to bring the harvests quickly and professionally to your destination. On-time delivery and quick cargo handling at the terminals are a matter of course for us.
Europe is by far the largest consumer of coffee. However, new markets are quickly growing as China, Japan, Taiwan (China) and Korea are increasingly discovering their passion for the stimulating beverage. Demand is increasing significantly and we are embracing these changes: We have already established new direct connections to the emerging coffee markets in Asia via our Transpacific routes.