Looking to pay an invoice online?

Looking to pay an invoice online?

ODeX (Online Document Exchange) is a platform that streamlines trade with technology. To facilitate document exchange and payment, it seamlessly connects Shipping lines, Custom Brokers, Freight forwarders, Importers, Exporters, Port, Customs, and Banks.

Click below to start paying your invoices through ODeX today.

USA

Export

Please use the below link to submit a COD (Change of Destination) request. Only use this e-form for shipments booked with our US Customer Service teams for cargo shipping from the United States or Canada.  Any other booking revisions should be submitted using our Booking Amendment tool or via Navigator.

Early / Last Receiving dates and rail time cutoffs. Request up to 10 bookings at a time and receive the information in your email
in minutes. This tool is intended for bookings with an export rail move within USA. For cross-border and other bookings no data will populate in the result.The ERD/LRD and cut off times provided via this application are valid at time of request and are subject to change without notice.  

Submit your information for rail bill processing in just a few minutes. Our US Rail Bill e-form is available for export cargo moving on US and Canadian Rails. Some restrictions apply, please click on the link to learn more details.

Please refer to this document for cross-border locations required for Customs entry.

ODeX

Welcome to ODeX, your ultimate zero-cost platform with Instant payment confirmation for effortlessly managing your export shipments.

Experience the convenience of ODeX, presented by Hapag-Lloyd, now available in the US. Managing your remittance information, invoices, and Bill of Lading data has never been easier.

Embrace the future of logistics with ODeX and discover a new era of convenience.

Ready to get started? Click here to login/register.
Explore the World of ODeX: Watch the video

For same day payment postings, payment must be submitted via ODeX.
(includes direct PayCargo link, Upload ACH and wire payment details.)
Please register your company and gain access to real time updates from Hapag-Lloyd systems, empowering informed decision making.

 

ACH / Wire Payment

ACH payments are the most cost-effective payment method but can take 24 hours to be received and posted.

Our bank information is as follows:

JP Morgan Chase Bank
4 New York Plaza, Floor 15
New York, NY 10004

Acct: 400-947862
ABA: 021000021
Swift Code: CHASUS33
Account name: Hapag-Lloyd (America) LLC

Manual Check Fee

Effective November 16, 2020, for our customers who choose to continue to send us manual checks in the United States, a Manual Check Fee (MCP for prepaid or MCF for collect) of US$ 50 per check will apply.  The final responsibility for this fee is the merchant as defined in our bill of lading.

USA - Payment Terms - Freight “Prepaid” and “Collect”
This is a PDF download, attached file, same showing today under Payments

Remittance

For same-day payment posting please use the link below and you will be redirected to ODeX to submit your remittance information.
ODeX

 

For same-day payment posting please use the link below and you will be redirected to ODeX to submit your remittance information.
ODeX

 

Find Terminals, Depots, and Rail Ramps in the USA and Canada. Click the top left corner for additional information and filters. The map includes details such as pickup/return locations, ocean terminals, rail ramps, depots, FIRMS codes, weight limits, truck power, website links, free time rules, port websites, urgent updates, loading ports, and available routing options. It's a comprehensive resource for efficient cargo transportation in North America.

You can find each country's office contact details in the Offices and Local Info section under the Services & Information tab on our website.

You can subscribe for updates in the Subscription section of our Online Business Suite under "track."

You can click here or you can reset your password by clicking the "Forgot your password?" link on our login page.

Vessel schedules can be viewed by selecting Interactive Schedules under the "Track" option on our Online Business Suite.

Invoices can be found by opening the "booking overview" in Navigator and selecting the "Documents tab." There you will also have the option to download the invoice as long as you are the payer.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

Your container status can be found in the cargo details on the Navigator tool by opening the relevant shipment, then the "Cargo and Container" tab, and selecting the relevant container.

You can check the service coverage in Interactive Schedule.

Container pick up location details are available in each booking confirmation. Booking confirmations can be found in Navigator under the "documents" tab once you open the shipment.

Detention and demurrage tariffs for each country can be found here.

The cutoff dates for shipping instructions, VGM, cargo and IMDG documents are listed on your individual booking confirmation. You can also view those details in our Navigator Tool.

You can find your GIFU (Gate in Full) deadline via our Navigator tool.

The cutoff dates for shipping instructions, VGM, cargo and IMDG documents are listed on your individual booking confirmation. You can also view those details in our Navigator Tool.

You can subscribe to Hapag-Lloyd's newsletter here. Once subscribed you will receive an email which will enable you to customize your newsletters. You can personalize your subscription so you only receive news that you are interested in and prevent too many updates.

Vessel schedule with transit times are available through our interactive schedules tool. You can also find transit times specific to your booking by viewing the right hand progress bar when you open a shipment in Navigator.

All details regarding the location and contacts for our worldwide offices are available in the Offices and Local Info section of our website.

Your arrival notice can be found in Navigator by opening the shipment then the "documents" tab. Please note that arrival notices will only be available to the consignee and notified parties.

The return address details are listed on your individual booking confirmation.   

Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.

Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.

Please see the Tariffs section of our Online Business Suite.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. Due to the variablility in guidelines it is very difficult for Carriers to confirm whether or not your cargo can be transported to the US inland location. Additonal information can be found here.

Please refer to the Vessels section under "Cargo & Fleet" in the Services and Information tab on our website.

Please refer to the Vessels section under "Cargo & Fleet" in the Services and Information tab on our website. You can download the certificate information from there. If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your area to get more information.

Currently we are not able to provide such information via our website. Please contact your local Hapag-Lloyd Customer Service team.

Hapag-Lloyd offers a number of e-Business products designed to assist customers in creating bookings, submitting documents, tracking and tracing shipments, and even offer the ability so subscribe to be notified of specific events. Please refer to Online Business Suite for information regarding our online business tools. Also, reach out to your local e-business help desk for addition information regarding EDI and EDI setup. contact info can be found here on the right hand column.

You may file a dispute using our Hapag Lloyd Dispute Template found here. Please fill out the template and send to [email protected] along with any supporting documentation.

You can find payment details here.

Individual container tare weight can be found under their respective shipments in the VGM tool.

Information regarding Hapag-Lloyd equipment can be found here.

Empty container pick up location ican be found on your booking confirmation.

Bank account details are available on the invoices. Invoices can be found by opening the "booking overview" in Navigator and selecting the "Documents tab." There you will have the option to download the invoice as long as you are the payer.

Go to the My Bookings page found on the left hand menu in our Online Business Suite under the "Book" section. Find the relevant booking and use "Copy booking" button at the bottom of the table.

You may consult the DG guide here.

You can ammend your booking via the Booking Amendment.

You can cancel your booking via the Booking Amendment.

Your booking confirmation can be found in Navigator by opening the shipment then the "documents" tab.

The mandatory information to place a booking are found here.

Available container types can be found here.

If the container has not loaded a vessel yet please use the Booking Amendment tool. If the container has loaded a vessel or is gated in full at the POL and the cutoff has passed please used the COD form located here.

You may receive your booking confirmation in 1 business hour after your booking request (for standard, non-hazardous cargo).  You may consult our Quality Promises for additional information.

Please include the full routing details at time of your initial request.  Should you need to add an inland leg to an existing shipment you can do so via our Booking Amendment tool.

The booking cancellation will include details as to why your shipment was cancelled.

We do not offer food grade standard equipment. Your trucker can request clean/swept down or in some cases we can offer steam cleaning in which we would have to get the costs from the equipment team to see if this service can be provided.  Please contact your local customer team for further assistance.

You can create a booking via our Online Business Suite.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section. Please refer to the My Bookings section of our website.

Please refer to relevant Product Brochure found here and go to the “Container Specification” page.

We will provide a booking confirmation reflecting DG accepted. You can find local DG process here. If you have not yet received this confirmation with 72 hours of providing complete and compliant IMDG details, please contact your local office

All prelims, final IMDG, SDS and other IMO related documents are to be sent directly to our DG input team [email protected] This is an indexing e-mail address only and will not reply to queries

You should receive your invoice within 48 business hours of shipment departure from POL. You can consult our Quality Promises section of our Online Business Suite for additional information.

Your SWB can be found in Navigator by opening the shipment then the "documents" tab. Please note that the SWB will only be available to you if you are a party on the bill.

You can review, correct, and approve your Bill of Lading drafts on the BL Draft Approval tool in our Online Business Suite.

Customs information can be found on the "Customs Details" box on your booking confirmation. Your booking confirmation can be found in Navigator by opening the shipment then the "documents" tab. For additional information regarding Customs processes, please see the "Security Information" section of our website found on the left hand menu in the Services & Information tab.

Your shipping instructions can be submitted here.

You may submit your Shipping Instructions here.

Standard service level turn times:

1. Initial Draft – 8 working hours after shipping instructions (24hrs). Incomplete SI may delay the initial draft.

2. Corrections – 4 working hours (Next morning if after 12:00 PM). If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.

3. Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, for SWB is 24 hours after sailing regardless of draft approval. Consider that for vessel sailings on weekends and/or holidays it might be more than 24 hours as we do not get on board notification until Mondays.

You can review, correct, and approve your Bill of Lading drafts on the BL Draft Approval tool in our Online Business Suite.

Standard service level turn around times:

1. Initial Draft – 8 working hours after shipping instructions (24hrs). Incomplete SI may delay the initial draft.

2. Corrections – 4 working hours (Next morning if after 12:00 PM). If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.

3. Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, for SWB is 24 hours after sailing regardless of draft approval. Consider that for vessel sailings on weekends and/or holidays it might be more than 24 hours as we do not get on board notification until Mondays

Requests for draft, bill of lading or to provide draft approval, please e-mail [email protected] directly

Please ensure the Hapag-Lloyd Shipment/booking number is in the subject line

Standard service level turn times:

1. Initial Draft – 8 working hours after shipping instructions (24hrs). Incomplete SI may delay the initial draft.

2. Corrections – 4 working hours (Next morning if after 12:00 PM). If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.

3. Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, for SWB is 24 hours after sailing regardless of draft approval. Consider that for vessel sailings on weekends and/or holidays it might be more than 24 hours as we do not get on board notification until Mondays

Please refer to the Rate of Exchange section of our Online Business

Please see the "Security Information" section of our website found on the left hand menu in the Services & Information tab.

The "Shipped On Board date" that manifests on the Bill of Lading is the sailing date of the vessel.

No. we are not able to show a "Shipped On Board date" on the Bill of Lading which does not reflect the actual date of sailing. Alternatively, if the container(s) have been loaded aboard a vessel on a date prior to the vessel sailing, that date can be used as a "Shipped On Board date." Please check with your local Hapag-Lloyd Customer Service representative team for more information. We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.

Due to Hapag-Lloyd's NO DOC/NO LOAD policy and ever-changing shipping manifest rules, we are unable to provide a Shipping Instructions (SI) extensions.

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