Looking to pay an invoice online?

Looking to pay an invoice online?

ODeX (Online Document Exchange) is a platform that streamlines trade with technology. To facilitate document exchange and payment, it seamlessly connects Shipping lines, Custom Brokers, Freight forwarders, Importers, Exporters, Port, Customs, and Banks.

Click below to start paying your invoices through ODeX today.

USA

Import

Please use the below link to request a container's Last Free Day – LFD. This tool is intended to improve the timing of information given to our customers and offer transparency on LFD; expediting cargo release.  

Submit your Delivery Order instructions today at www.odexglobal.com and access other online tools to streamline, track and gain visibility to your shipments for free with ODeX!

 

Please use the below button to submit your delivery instructions for import carrier haulage shipments with door delivery within the US. This new e-form will allow the submission of complete and accurate door delivery information as well as delivery contact details.

New York / New Jersey: Effective 06/14/2022, Maher Terminal is introducing dual transactions, which means to bring a container (either returning an empty or dropping an export load) and picking up another container (either an import or or an empty for export load) in one trip, Both transactions must be completed.

Empty Rail Billing Requests: Requests should only be made for MT rail billing within 24hr of return. Do not request MT rail billing far in advance.

Kansas City and St. Louis: UPRR MT RETURNS: All MT returns to these two ramps must be returned on MWCP chassis. Do not return HL mtys on non-MWCP chassis. This will soon result in UPRR rejections at the gates if returning empty containers on non-MWCP chassis.

Attention Motor Carriers: If you are a motor carrier, currently serving the intermodal drayage sector, and have a fleet of 10 or more trucks; seeking to become a house trucker for Hapag-Lloyd, please contact our procurement team at : [email protected]

 

Southern California

Los Angeles, Long Beach, Phoenix

Southeast

Baltimore, Charleston, Jacksonville, Miami, Norfolk, Port Everglades, Savannah, Wilmington, Atlanta, Birmingham, Charlotte, Greensboro, Louisville, Memphis, Tampa

Northern California / Pacific Northwest

Oakland, Seattle, Tacoma, Portland, OR

Ohio Valley

Cincinnati, Cleveland, Columbus, Pittsburgh

Northeast

New Jersey, New York, Boston, Buffalo, Philadelphia

Mountain

Denver, Salt Lake City

Gulf

Dallas, El Paso, Laredo, Houston, New Orleans, Mobile

Central

Kansas City, Omaha, St. Louis, Chicago, Detroit, Indianapolis, Minneapolis

ODeX

Welcome to ODeX, your ultimate zero-cost platform with Instant payment confirmation for effortlessly managing your import shipments.

Experience the convenience of ODeX, presented by Hapag-Lloyd, now available in the US. Managing your remittance information, invoices, and Bill of Lading data has never been easier.

Embrace the future of logistics with ODeX and discover a new era of convenience.

Ready to get started? Click here to login/register.
Explore the World of ODeX: Watch the video

For same day payment postings, payment must be submitted via ODeX.
(includes direct PayCargo link, Upload ACH and wire payment details.)
Please register your company and gain access to real time updates from Hapag-Lloyd systems, empowering informed decision making.

 

ACH / Wire Payment

ACH payments are the most cost-effective payment method but can take 24 hours to be received and posted.

Our bank information is as follows:

JP Morgan Chase Bank
4 New York Plaza, Floor 15
New York, NY 10004

Acct: 400-947862
ABA: 021000021
Swift Code: CHASUS33
Account name: Hapag-Lloyd (America) LLC

Manual Check Fee

Effective November 16, 2020, for our customers who choose to continue to send us manual checks in the United States, a Manual Check Fee (MCP for prepaid or MCF for collect) of US$ 50 per check will apply.  The final responsibility for this fee is the merchant as defined in our bill of lading.

USA - Payment Terms - Freight “Prepaid” and “Collect”
This is a PDF download, attached file, same showing today under Payments

Remittance

For same-day payment posting please use the link below and you will be redirected to ODeX to submit your remittance information.
ODeX

 

For same-day payment posting please use the link below and you will be redirected to ODeX to submit your remittance information.
ODeX

 

Find Terminals, Depots, and Rail Ramps in the USA and Canada. Click the top left corner for additional information and filters. The map includes details such as pickup/return locations, ocean terminals, rail ramps, depots, FIRMS codes, weight limits, truck power, website links, free time rules, port websites, urgent updates, loading ports, and available routing options. It's a comprehensive resource for efficient cargo transportation in North America.

You can find each country's office contact details in the Offices and Local Info section under the Services & Information tab on our website.

You can subscribe for updates in the Subscription section of our Online Business Suite under "track."

Bank account details are available on the invoices. Invoices can be found by opening the "booking overview" in Navigator and selecting the "Documents tab." There you will have the option to download the invoice as long as you are the payer.

You can click here or you can register by clicking the "Not yet registered?" link on our login page.

You can click here or you can reset your password by clicking the "Forgot your password?" link on our login page.

Vessel schedules can be viewed by selecting Interactive Schedules under the "Track" option on our Online Business Suite.

Invoices can be found by opening the "booking overview" in Navigator and selecting the "Documents tab." There you will also have the option to download the invoice as long as you are the payer.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

Your container status can be found in the cargo details on the Navigator tool by opening the relevant shipment, then the "Cargo and Container" tab, and selecting the relevant container.

You can check the service coverage in Interactive Schedule.

Container pick up location details are available in each booking confirmation. Booking confirmations can be found in Navigator under the "documents" tab once you open the shipment.

Detention and demurrage tariffs for each country can be found here.

The cutoff dates for shipping instructions, VGM, cargo and IMDG documents are listed on your individual booking confirmation. You can also view those details in our Navigator Tool.

You can find your GIFU (Gate in Full) deadline via our Navigator tool.

The cutoff dates for shipping instructions, VGM, cargo and IMDG documents are listed on your individual booking confirmation. You can also view those details in our Navigator Tool.

You can subscribe to Hapag-Lloyd's newsletter here. Once subscribed you will receive an email which will enable you to customize your newsletters. You can personalize your subscription so you only receive news that you are interested in and prevent too many updates.

Vessel schedule with transit times are available through our interactive schedules tool. You can also find transit times specific to your booking by viewing the right hand progress bar when you open a shipment in Navigator.

All details regarding the location and contacts for our worldwide offices are available in the Offices and Local Info section of our website.

Your arrival notice can be found in Navigator by opening the shipment then the "documents" tab. Please note that arrival notices will only be available to the consignee and notified parties.

The return address details are listed on your individual booking confirmation.   

Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.

Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.

Please see the Tariffs section of our Online Business Suite.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. Due to the variablility in guidelines it is very difficult for Carriers to confirm whether or not your cargo can be transported to the US inland location. Additonal information can be found here.

Please refer to the Vessels section under "Cargo & Fleet" in the Services and Information tab on our website.

Please refer to the Vessels section under "Cargo & Fleet" in the Services and Information tab on our website. You can download the certificate information from there. If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your area to get more information.

Currently we are not able to provide such information via our website. Please contact your local Hapag-Lloyd Customer Service team.

Hapag-Lloyd offers a number of e-Business products designed to assist customers in creating bookings, submitting documents, tracking and tracing shipments, and even offer the ability so subscribe to be notified of specific events. Please refer to Online Business Suite for information regarding our online business tools. Also, reach out to your local e-business help desk for addition information regarding EDI and EDI setup. contact info can be found here on the right hand column.

You may file a dispute using our Hapag Lloyd Dispute Template found here. Please fill out the template and send to [email protected] along with any supporting documentation.

You can find payment details here.

Individual container tare weight can be found under their respective shipments in the VGM tool.

Information regarding Hapag-Lloyd equipment can be found here.

Empty container pick up location ican be found on your booking confirmation.

You can clear your cargo with customs directly from our website using our Customs Clearance service.

Please refer to the Detention and Demurrage section found under "Quote" on the left hand menu in our Online Business Suite. If you have already registered on our website, please refer to the Import Overview section to check Detention/Demurrage for a particular shipment or container.

You can check your customs clearance status in the Customs Status section under imports on our Online Business Suite.

You can get information on storage rates applicable to some countries in the Detention and Demurrage section of our website.

You can find information regarding equipment return in the Import Overview section of our website.

You can find information regarding full container pickup in the Import Overview section of our website.

If your cargo has not been picked up or delivered prior to the last free day, your shipment has incurred demurrage.  Please use the USA Demurrage Charges - Online Form to obtain an invoice.

The IT number is available on the Arrival Notice which can be downloaded from our Navigator tool.

We will automatically release your container once the payment, document and customs clearance requirements have been satisfied. If it has been more than 24 hours since all requirements have been met or if the container is past free time, please contact your local office.

The IT (Inland Transit) can be canceled prior to vessel discharge at destination without issue based on a written request from the consignee or notify party.  If the container has already discharged, the local office must be contacted to ensure the container has not loaded to move to the inland destination. 

We will automatically send the pickup number and location for your container once the payment, document and customs clearance requirements have been satisfied.  If it has been more than 24 hours since all requirements have been met or if the container is past free time, please contact your local office.

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