Regional Updates in Africa

Operational and Customer Service Updates for Africa

Operational and Customer Service Updates for Africa

+++ last updated on February 3, 2023 +++

Summary

  • South Africa - Strike called off at Transnet Port Terminals. Port and rail operations are currently under recovery from the delays experienced during the strike.
  • Senegal – No restrictions. Land borders with neighboring countries open (including Mali)
  • Ghana – The transport of essential goods and freight continues, though delays are likely due to enhanced screening measures. Land and sea borders are open for goods and passenger traffic.
  • Angola – Domestic restrictions relaxed. Most businesses allowed to operate with health protocols and restrictions on capacity and opening times
  • Cameroon - Minimal restrictions in place for specific cargo under rule (e.g., rice/sugar/flour etc.) Freight transport via land and sea routes is likely to continue
  • Cote d'Ivoire - The state of health emergency is no longer in force. Land borders are open under certain conditions, cargo and freight transport are still operating
  • Gabon - Land and sea borders are open
  • Mali - Ecowas heads of states lift economic and financial sanctions. Borders are open

Terminal Operations

  • Luanda - Berthing delay of approx. 3 days expected at Sogester
  • Cotonou – Berthing delay of approx.1-3 days expected
  • Abidjan – Congestion reported. Berthing delays of approx. 1-2 days expected
  • Pointe Noire - Berthing delays of approx. 2 days expected for feeder connection
  • Kribi - Berthing delays of approx. 2 days expected
  • Douala - Berthing delays of approx. 1-2 day expected
  • Tema - Berthing delays of approx. 1 day expected
  • Mombasa - Berthing delays of approx. up to 3 days expected
  • Nouakchott – No delays expected
  • Sudan - Fumigation services continue to be on strike. No delays expected
  • Dar es Salaam - Berthing delays of up to 7-9 days expected
  • Durban - Berthing delays expected as follows: Pier 1: 2 days, Pier 2: 4-5 days, DRT: 3 days

Railway Operations

Train service between Johannesburg and Durban is suspended due to various overhead cable theft incidents. The rail network team is currently attending to the incidents and Estimated Time of Readiness (ETR) will be advised when available

Truck Availability
No impact to report

Barge Availability
No impact to report

Depots
For latest status available on google maps for Depots and CFS, click here

Customer Service

  • Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. 
  • For customer inquiries, kindly use email as your primary channel
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
  • For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
  • We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
  • Reach out to your local customer service representative here

Visit and read the latest Africa service updates

Middle East - India - Africa Express (MIAX)

  • MV Tema Express V2249E will leave the service in Jebel Ali, UAE. Mundra, Nhava Sheva, and Colombo imports will be discharged in Jebel Ali for further connection to MV Rio Grande Express V2308W. The vessel exchange is expected to happen on February 25, 2023.
  • MV Irenes Resolve V2304E will leave the service in Jebel Ali, UAE. Mundra, Nhava Sheva, and Colombo imports will discharge in Jebel Ali for further connection to MV Antibes Express V2314W. The vessel exchange is expected to happen on April 8, 2023.

China – Kenya Express (CKX)

  • No schedule updates for this week

Asia – West Africa Service (AWA)

  • There will be no sailing from Cape Town, South Africa (westbound) on February 27, 2023, and from Pointe Noire, Congo (eastbound) on March 9, 2023
  • Walvis Bay, Namibia will be dropped from the port rotation, and the last vessel that will call the port is MV Maersk Sheerness V303W, expected to arrive on February 25, 2023
  • MV Luanda Express V2249E will omit Cape Town, South Africa (eastbound) on February 6, 2023.

East Africa Service 2 (EA2)

  • No schedule updates for this week 

Mediterranean – West Africa Express (MWX)

  • MV Gisele A V2302S/N will change its Africa rotation to Apapa, Nigeria to Tin Can, Nigeria
  • MV Algeciras Express V2301N/2301S will change its Africa rotation to Apapa, Nigeria to Tin Can, Nigeria

South Africa Express (SAF also known as SAX)

  • Due to delays in Europe, two vessels will change position: MV Santa Cruz V230N will call Coega, South Africa on February 7, 2023, followed by MV MOL Presence V230N on February 14, 2023

West Europe – West Africa Service (WWA)

  • MV Dallas Express V2305N and MV Niledutch Antwerpen V2306N will leave the service in Kribi, Cameroon, expected to arrive on March 6 and 13, 2023.
  • MV Polonia V2306N will join the service in Pointe Noire, Congo, expected to arrive on February 28, 2023
  • MV Niledutch Antwerpen V2306N will call the Port Gentil, Gabon on time and expected to arrive on March 10, 2023.

West Africa Express (WAX)

  • There will be no sailing from Tema, Ghana (northbound) on February 5, 2023, March 12, 2023, and April 16, 2023
  • MV Niledutch Breda V2304N will leave the service in Abidjan, Côte d'Ivoire, expected to arrive on February 15, 2023
  • MV Lodur V2304N will join the service in Tema Ghana, expected to arrive on February 12, 2023

South Africa – Asia Express 1 (SA1)

  • MV NYK Constellation V091E will leave the service in Asia, replacement vessel TBA
  • No sailing from Durban, South Africa (eastbound) on February 12 and 25, 2023

South Africa – Asia Express 2 (SA2)

  • There will be no sailing from Durban, South Africa (eastbound) on February 8, 2023. All vessels will slide by one week.

South America - Africa - Triangle Service (SAT)

  • MV Lodur V2302W and MV Polonia V2307W will leave the service in Luanda, Angola, expected to arrive on February 16, 2023, and March 12, 2023
  • MV Niledutch Breda V2301E will join the service, expected in Durban, South Africa on March 06, 2023
  • MV Niledutch Antwerpen V2314E will join the service, expected in Durban, South Africa on April 03, 2023
  • There will be no sailing from Durban, South Africa (eastbound) on January 30, February 27 and March 27, 2023. All vessels will slide position by one week

Dakar Express (DEX)

  • No schedule updates for this week. 

Maputo Express (MAX)

  • No schedule updates for this week

East Africa Service 2 (EAS2)

  • No schedule updates for this week

East Africa Service 4 (EAS4)

  • There will be no sailing from Dar Es-Salaam, Tanzania on February 22, 2023 and March 1, 2023. All vessels will adjust their schedules by 1 week. 

East Africa Service 3 (EAS3)

  • There will be no sailing from Mombasa, Kenya (eastbound) on February 23, 2023, and all vessels will adjust their schedules by 1 week
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