Regional Updates in Africa

Last updated on June 1, 2023

Operational and Customer Service Overview

Last updated on June 1, 2023
Operations Team, Africa

As one of our growing markets, Africa’s ports and operational updates will assist your cargo planning with relevant service information. To the point and no additional fuss, the Africa operational updates are updated regularly on this page and will reach your inbox twice a month.

  • Sudan: due to the political unrest in Sudan, a temporary booking suspension for all new bookings has been implemented with immediate effect. Any booking that has been placed up to this date will be honored and shipped to Jeddah, SA.

Middle East - India - Africa - Express (MIAX)

  • MV Navios Verde V2325W will join the service at Jebel Ali, UAE on May 27, 2023.
  • MV Bea Schulte V2323W will join the service at Jebel Ali, UAE on June 09, 2023.
  • MV Osaka V2324 will join the service at Jebel Ali, UAE on June 16, 2023.
  • MV Sounion Trader V2327 will join the service at Jebel Ali, UAE on July 07, 2023
  • Effective MV Bea Schulte, Hazira, India will be a port of call. Subsequently, the berth windows will change as follows:

    • Jebel Ali, AE: ETB Fri 1400, ETD Sat 1100
    • Mundra, IN: ETB Tue 0001, ETD Tue 1200
    • Hazira, IN: ETB Wed 1400, ETD Thu 0200

China – Kenya Express (CKX)

  • No schedule updates for this week.

Asia – West Africa Service (AWA)

  • From MV APL Charleston 04FETW1MA hereby the new windows:
    • Pointe Noire ETB Tue 19:00, ETD Fri 10:00
    • Luanda DPW ETB Sat 04:30, ETD Mon 16:30
    • Luanda SOG ETB Mon 18:30, ETD Thu 03:00

East Africa Service 2 (EA2)

  • MV Mombasa Express V2325S will leave the service at Jebel Ali, UAE by the last week of June. All Kenya and Tanzania import cargos will directly connect to her replacement vessel MV Tema Express V2325S.

Mediterranean – West Africa Express (MWX)

  • MV CMA CGM Chiwan V1BB59S1MA will call Apapa before Tin Can in Nigeria. Vessel will also omit Cotonou, Benin for schedule recovery. All Cotonou imports will be discharged at Tema, Ghana for further connection to final port of destination.

South Africa Express (SAF also known as SAX)

  • No updates for the current week.

West Europe – West Africa Service (WWA)

  • From MV Tokyo Express V2316N hereby the new windows:
    • Pointe Noire ETB Sat 03:00, ETD Sun 11:00
    • Luanda DPW ETB Mon 16:00, ETD Wed 01:00
    • Luanda SOG ETB Thu 08:00, ETD Fri 04:00
    • Libreville ETB Mon 06:00, ETD Tue 16:00
    • Kribi ETB Thu 07:00, ETD Fri 19:00

West Africa Express (WAX)

  • MV Martha A V2317N will leave the service in Tanger, Morocco, expected to arrive May 26, 2023
  • MV Irenes Resolve V2320S will join the service in Tanger, Morocco, expected to arrive June 11, 2023

South Africa – Asia Express 1 (SA1)

  • MV Seaspan Tokyo V004E will leave the service at Asian Port. Her replacement vessel will be confirmed in due course.

South Africa – Asia Express 2 (SA2)

  • There will be no sailing from Durban, South Africa (Eastbound) on May 31, 2023.

South America - Africa - Triangle Service (SAT)

  • No schedule updates for this week

Maputo Express (MAX)

  • No schedule updates for this week

East Africa Service 2 (EAS2)

  • No schedule updates for this week.

East Africa Service 3 (EAS3)

  • No schedule updates for this week

East Africa Service 4 (EAS4)

  • No schedule updates for this week

West Africa Service 1 (WA1)

  • MV Hansa Ratzeburg will join the service at Tanger, Morocco on May 29, 2023
     
  • Dar-es-Salaam, TZ: 0-2 days waiting times (congestion)
  • Mombasa, KE: up to 24 hours waiting time due to a non-operational berth.
  • Durban, ZA: appx 2-day berthing delay (congestion)
  • Cape Town, ZA: appx 2-day berthing delay (congestion)
  • Luanda, AO: up to 1 day berth delay (congestion)
  • Libreville, GA: 1 to 3 days delay due to congestion
  • Nouakchott, MR: up to 3 days delay due to high swell

Railway Operations
No impact to report

Truck Availability
No impact to report

Barge Availability
No impact to report

Depots
For latest status available on google maps for Depots and CFS, click here

  • Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. 
  • For customer inquiries, kindly use email as your primary channel
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
  • For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
  • We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
  • Reach out to your local customer service representative here

Contact

Contact your nearest operational expert

Back to Top