Regional Updates in Asia & Oceania

Operational and Customer Service Updates for Asia & Oceania

+++ last update: February 3, 2023 +++

Terminal Operations

Japan

  • The average berth waiting time is 0 to 24 hours at UKB(KICT and RC4) with 71% -yard utilization. All other Japan ports are berth on arrival.

Korea

  • Pusan:  
    PUS average yard levels are at 77%. HJNC, PNIT and HPNT temporarily restrict gate-in moves for local & TS export that will not be loaded within 4 days (5 days for TS) to improve yard utilization.
    HJNC average waiting time is 12 to 85 hours, PNIT berth waiting is 24 to 108 hours and HPNT is 0 to 30 hours. GWCT yard utilization is 64% and expected waiting time is 0 to 10 hours. 

China

  • Shanghai:
    The average berth-waiting time is 0 to 1 days at all Shanghai terminals and WGQ Terminal. Overall YS4 yard utilization is 83% and WGQ is 71%.
  • Ningbo:
    NBO average yard levels are at 69%. Average berth waiting times of 0 to 1 day.
    MD2 vessels have shifted to YZCT with waiting times 0 to 1 day. 

  • Nansha:
    Due to COVID-19 policy adjustment by China authorities, both pilot and stevedore availability is reduced by 10% approximately, lower vessel productivity and longer vessel port stay time is expected. GOCT terminal average waiting time of 0 to 12 hours. NICT terminal average waiting times 0 to 12 hours.

  • Yantian:
    Average waiting for vessel berthing, 0 – 12 hours.
  • Qingdao:
    Average waiting time is 0 to 24 hours. Port Intermittent port closure and congestion due to strong wind and dense fog.
  • DaChan Bay:
    Average waiting time is 0 to 12 hours.

  • Shekou:
    Average port stay times is 0 to 12 hours with average yard utilization at 83%.

Hong Kong

  • Average port stay times is 0 to 8 hours. The current RF yard density and utilization at MTL is 54%.

Vietnam

  • In VNVUT, TCIT, Cat Lai and SSIT berth is BOA. HICT waiting time is 2 to 5 hours.
    Cat Lai berth is 0 to 4 hours, SSIT berth on arrival and HICT is 3 to 8 hours.
    Yard Density; TCIT:50%/SSIT:56%/HICT: Laden: 49%.

Singapore

  • The average berth waiting time is 0 to 24 hours. Yard utilization is 75%.

Malaysia

  • Westports, the average berth waiting time is less than 6 hours and yard utilization is 75%. Delays are from bunching of vessels and berth congestion. Northport, berth is on arrival and yard utilization for GP 80% and reefer 89%.

Thailand

  • Thailand (Laem Chabang) – The berth waiting time of HPT is 3 to 6 hours. Yard utilization: HPT: Terminal C – 43% and Terminal D – 46%. 

New Zealand

  • NZAKL terminal: No berth congestion and berth on arrival for most services.
  • NZTRG terminal: Heavy berth congestion due to weather conditions with berth waiting time 16 to 17 days.

Australia

  • Sydney Patrick terminals: Avg Berth 0.5 day ON window & Avg 1 days delay OFF window.
  • AUBNE(PATRICK): Berth on arrival ON window & Average 0.5 day delay on OFF window.

Railway Operations

  • No reported issue nor known disruption

Truck Availability

  • No reports

Barge / Feeder Availability

  • No reports

Depots / Equipment

  • No reports

Customer Service

  • If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
  • For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
  • Counter services are open for majority of the offices. For Counter Service Operating Hours, please contact your local office.
  • Many of our staff are back in office, and our contact center is operating normally.
  • We recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.
  • For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
  • Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
  • For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Office activity

  • Taiwan – Full team in the office.
  • Shanghai – Full team in the office
  • Wuhan office – Closed from 20th Oct 2022 until further notice due to epidemic control by local government. All staffs are WFH
  • Dalian Office - Dalian office is closed as per local authorities – all staff are working from home.
  • Hong Kong – Full team in the office.
  • QSCKL and Malaysia – 100% working from office.
  • Singapore – 80% working in the office.
  • Vietnam – 80% work from office / 100% for counter.
  • Thailand – 80% working from office / 100% for counter.
  • Cambodia – 100% work from office
  • Tokyo: 70% Work in office
  • Nagoya: 100% Work in the office.
  • Korea: Currently 60% working from office
  • Australia – 30% working from office
  • New Zealand – 30% working from office.

Vessel updates and port changes per vessel

Looking for a specific vessel? Keep track of our vessel updates here

Chinese New Year 2023 - Feeder Information

The feeder operators in South China announced the feeder service suspension from late December 2022 to the end January 2023. This suspension is a preventive measure due to COVID-19 quarantine requirements for ship crews plying between South China and Hong Kong upon their return from the Chinese New Year (CNY) 2023 holidays.

With this measure in place, we will temporarily suspend cargo acceptance with final destination under Pearl River Delta Area and Fuzhou until further notice. However, we will continue to accept cargo on mainline service to main ports such as Hong Kong, Yantian, or Shekou.

Keeping your cargo planning in mind, kindly take note that the suspension period for booking acceptance to South China is based on the estimated time of arrival at main ports such as Hong Kong, Yantian, Shekou, Da Chan Bay.  You will be able to view the list of affected ports via our website here, or simply refer to the table below.

Please note that any ad-hoc CNY related overtime surcharge implemented by the feeder operators during this period charge will be on the cargo owner’s account. Any additional costs and liabilities related to Detention charge, Terminal storage or Terminal charge incurred at transshipment ports (Hong Kong, Shekou, Yantian, Da Chan Bay) after the containers' discharge during the feeder operator suspension time period will be on the account of the cargo owner.

If you should have any questions, please do not hesitate to reach out to your local Hapag-Lloyd offices or contact [email protected] for more information.
 

Province Area Final Delivery ETA main ports from ETA main ports to
Guangdong Province: Guangzhou area: Huangpu, Nansha January 11, 2023 January 26, 2023
    Jiaoxin, Lianhuashan, Xintang January 2, 2023 January 30, 2023
  Dongguan area: Shatian, Taiping January 11, 2023 January 29, 2023
  Zhuhai/Zhongshan Coastal area: Gaolan December 26,2022 January 29, 2023
  Zhuhai/Zhongshan area: Doumen, Shenwan, Xiaolan, Zhongshan, Zhuhai January 2, 2023 January 31, 2023
  Foshan area: Gaoming, Jiujiang, Sanshan, Beicun, Sanbu, Mafang, Sanshui, Taishan, Yunfu, Zhaoqing January 2, 2023 January 29, 2023
    Jiangmen, Beijiao, Leliu, Shunde New Port, Xinhui January 5, 2023 January 29, 2023
  Shantou area: Shantou, Guangao January 13, 2023 January 31, 2023
  Western coastal area: Zhanjiang, Maoming December 27,2022 January 31, 2023
Guangxi Province:   Qinzhou, Fangcheng, Beihai, Wuzhou, Guigang December 26,2022 January 31, 2023
Haian Province:   Yangpu, Haikou January 5, 2023 January 31, 2023
Fujian Province:   Fuzhou (Jiangyin) December 23,2022 January 31, 2023

Remark: Feeder services from Da Chan Bay, China to certain feeder ports will be suspended earlier than other transshipment ports

Chinese New Year 2023 - All you need to know about Empty Container pickup

The Chinese New Year in Mainland China and Hong Kong is approaching. Keeping your cargo planning in mind, we have adjusted the empty pickup policy which is effective immediately for all ports in China and Hong Kong listed below.

For your reference, please find below the list of locations that are included in the new measure. This list displays the number of days for empty container pickup before the Estimated Time of Arrival (ETA) at the origin port, divided into container types.
 

Origin 20GP 40GP 40HC 40RH
Shanghai Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 10 days before ETA
Ningbo Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 7 days before ETA
Qingdao Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 7 days before ETA
Tianjin Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 10 days before ETA
Dalian Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 7 days before ETA
Xiamen Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 7 days before ETA
Nansha Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 10 days before ETA
Shekou Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 10 days before ETA
Da Chan Bay Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 10 days before ETA
Yantian Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 10 days before ETA
Hong Kong Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 14 days before ETA Pick-up 10 days before ETA

A few remarks:

  • This policy is valid until February 28, 2023
  • For other outports, please apply 14 days before ETA empty container (20/40/40HC) pick up policy subject to equipment availability.
  • MHO free time will be extended in line with early pick up period.
  • 45HC apply 14 GOMT before ETA subject to equipment available
  • Any location not included in the above list will maintain the current empty pickup policy, without changes.

Chinese New Year 2023 - here's what you need to know if you're shipping from Taiwan

Shipping from Taiwan? Here's a short update of the changes we've implemented for your cargo planning:

  1. Expansion of Booking Window: If you're shipping from Kaohsiung, Keelung, and Taipei, now you will be able to place bookings on vessels without booking window restrictions. This booking window expansion is valid from December 1, 2022 until February 28, 2023.

  2. Adjustment to Booking Cancellation Fee - The Booking Cancellation policy for Non-Quick Quotes Spot bookings has been temporarily adjusted.
    • The Quick Quotes Spot Bookings Cancellation fee rule remains unchanged.
    • The Booking Cancellation Fee is applicable to bookings cancelled within 5 calendar days before the Estimated Time of Departure (ETD) of the first intended vessel. This applies to all trades from December 1, 2022 to February 28, 2023. This measure is based on the time booking cancellation request is submitted.
    • The booking cancellation fee amount remains unchanged based on the product. You can get all relevant details here

If you should require additional information, please contact our customer service team at [email protected] who will guide you based on your individual situation.

Chinese New Year 2023 - China and Hong Kong booking window and booking cancellation fee

Here's an update on the booking window expansion and the adjustment of the booking cancellation fee for Chinese New Year 2023.

  1. Expansion of Booking Window: If you're shipping from Mainland China and Hong Kong, now you will be able to place bookings on vessels without booking window restrictions. This booking window expansion is valid from December 1, 2022 until February 28, 2023.
  2. Adjustment to Booking Cancellation Fee: We have temporarily adjusted the Booking Cancellation policy for Non-Quick Quotes Spot bookings. Please note that Quick Quotes Spot bookings' Cancellation fee rule remains unchanged. The Booking Cancellation Fee is applicable to booking cancelled within 5 calendar days before the Estimated Time of Departure (ETD) of the first intended vessel. This rule applies to all trades from December 1, 2022 until February 28, 2023. This measure is based on the time when the booking cancellation request is submitted.
  3. The booking cancellation fee amount remain unchanged based on the product. Please refer to our tariff for more details.

Chinese New Year 2023 - South China early gate-in and free storage period policy

The Chinese New Year is approaching. Keeping your cargo planning in mind, and with the support from the terminals, we look forward to providing an early gate-in for South China. Here are a few details to keep handy:

Port of Loading Gate-In policy based on Berthing Period Remarks
Yantian 10 days From Oct 16, 2022, to Jan 21, 2023 Gate in appointment with Terminal needed
Yantian 7 days From 22 Jan 2023 onwards Gate in appointment with Terminal needed
Da Chan Bay 10 days Immediate effect to Jan 31, 2023  
Da Chan Bay 7 days From Feb 1, 2023, onwards  
Shekou 10 days   Gate in appointment with Terminal needed
Nansha No restrictions   Subject to storage published by terminal
  • Free Storage will be extended in line with early gate-in period for Nansha port and Da Chan Bay port only.
Port of Loading Free Storage period (based on gate-in time) Validity
Da Chan Bay 10 days 10 Jan 2023 to 21 Jan 2023
Nansha 14 days 01 Dec 2022 to 28 Feb 2023
  • Free Storage policy for DG/RF/OOG/Special containers remain unchanged.

Chinese New Year 2023 - Port operational closures

Country Port January 21 January 22 January 23 January 24
Taiwan Kaohsiung Work stop from 16.00 Work suspended from Jan 21to Jan23 @ 08.00 Resume work from 08.00 normal
Taiwan Keelung Work stop from 16.00 work suspended from Jan 21 @ 16.00 to Jan 24 @ 08.00 work suspended from Jan 21 to Jan 24 Resume work from 08.00
Korea Pusan Normal Work suspended from Jan 22 @ 08.00 to Jan 23 @ 08.00 Resume work from 08.00 Normal
Korea Kwangyang Normal Work suspended from Jan 22 @ 07.00 to Jan 23 @ 07.00 Resume work from 07.00 Normal
Korea Incheon Normal Work suspended from Jan 22 @ 08.00 to Jan 23 @ 08.00 Resume work from 08.00 Normal
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