Regional Updates in Middle East and Indian Subcontinent

• Visit the sections below for the latest updates

Indian Subcontinent – Mediterranean Express (IMX)

• MV CMA CGM Titus 0MXH4W1MA and Yantian Express 2348W will omit Hamad, Qatar. Imports will be discharged in Jebel Ali, UAE, for further connection to their final ports of delivery.
  

Southeast India - Europe Express (IEX)

• MV George Washington Bridge 023W will reinstate Vizag and Krishnapatnam in India.
• MV Prague Express 2341W is expected to call Kattupalli, India on November 27, 2023.
• There will be no sailing from Vizag, India on November 17, 2023. All vessels will adjust their schedules by 1 week accordingly.

Asia – Gulf Express 3 (AG3)

• No updates for this service this week

Indian Ocean Service 3 (IO3)

• No updates for this service this week
  

Indamex 2 (IN2)

• There will be no sailing from Port Qasim, Pakistan on November 17, 2023, and November 24, 2023
  

Indian Ocean Service (IOS)

• There will be no sailing from Jebel Ali, UAE (westbound) on December 9, 2023. All vessels will adjust their schedules by 1 week.
• MV Kyoto Express 3346W will omit Karachi, Pakistan. Imports will be discharged in Jebel Ali, UAE for further connection to their final port of delivery.

Gulf – East Mediterranean Service (GEM)

• There will be no sailing from Hamad, Qatar (westbound) on December 18, 2023. All vessels will adjust their schedules by 1 week.
  

Kuwait Feeder (KWF)

• MV GFS Prime 445W/E called Shuwaikh, Kuwait before Bahrain (normal rotation).
  

India – Gulf Service 1 (IG1)

• No updates for this week
  

China - India Service (CIX)

• MV Argolikos W156/E156 will omit Pipavav, India, and all succeeding voyages. After this voyage, Hapag – Lloyd will no longer participate in the Pipavav call of the partner vessels.
• MV Ever Unity E194 will call Nhava Sheva prior Pipavav

India - America Express INDAMEX (TPI)

• There will be no sailing from Port Qasim, Pakistan on November 16, 2023, and December 28, 2023
  

Asia - Red Sea Service 1 (AR1)

• MV ONE Theseus 085E will omit Jeddah, Saudi Arabia.
  

Asia-Gulf Express 2 (AG2)

• No updates for this week

East Coast Loop 5 (EC5)

• No updates for this week

Far East Loop 5 (FE5)

• No updates for this week

Pacific Southwest Loop 3 (PS3)

• No updates for this week
  

• Port of Jeddah, Saudi Arabia - DP World Jeddah Container Terminal: Limited berth availability. (Berth 55 and 56 not available). Up to 1 day delay if vessels are bunching.
  

Railway Operations
No impact to report.

Truck Availability
No impact in trucking.

Barge Availability
No impact to report.

Depots
No impact to report.

• Our counters in the Middle East are open. 
• Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. 
• Pakistan - To expedite the empty container drop-off process and to prevent disruption, please clear all stipulated charges before dropping off empty containers. For all your inquiries, please write to us at [email protected]
• Qatar – To enhance ease of doing business for our clients who use online transfers and reduce delays in issuance of documents, we have made the following changes to our counter process. Customers can now request documents such as Bill of Ladings, Delivery Orders and Gate pass extensions by presenting and uploading “Proof of payment PDF transfer receipts” in ODEX. This proof of payment should show the transfer as ‘confirmed’ by the bank and have a ‘value date’ same as or earlier than the current date on which Hapag-Lloyd documents are being requested. Once documentation is submitted in ODEX, our counter team will release requested documents.
• India: for all customer service related enquiries, including Dangerous and Out of Gauge cargo, please write to  [email protected] The email address RMEHAZOO[email protected] will be closed from October 1, 2022.  
  • Effective October 1, 2022, the Government tax regulation states that a 5% GST is applicable for all export shipments with pre-paid freight in India.
• For customer inquiries, please use email as the primary method of contact with our Customer Service teams.For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
• For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  
• For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  
• For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
• Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
  
  Reach out to your local customer service representative here