Regional Updates in Middle East and Indian Subcontinent

• Pipavav, India: Power failure at APM Terminals Pipavav impacts port operations. On May 29, 2023, the strong winds uprooted the power transmission towers of Gujarat Electricity Transmission Company Limited (GETCO) outside the port. The restoration will take about 7 days. The port is in partial operations. The container berth will remain non-operational until June 5, 2023.

Indian Subcontinent – Mediterranean Express (IMX)

• MV CMA CGM Titus V0MXFBW1MA will change her rotation, calling Mundra, India before Nhava Sheva NSFT Terminal, India.
• MV Yantian Express V2321W will change her rotation, calling Nhava Sheva, India>Mundra, India>Karachi, Pakistan.
• MV Xin Yan Tian V077E/078W will omit Hamad, Qatar. Imports will be discharged in Jebel Ali, UAE for further connection to their final port of delivery,
• There will be no sailing from Hamad, Qatar (westbound) on July 18, 2023
  

Southeast India - Europe Express (IEX)

• MV Al Manamah V2322E will leave the service in Colombo, Sri Lanka, and will discharge all Indian import cargos. Meanwhile, the replacement vessel name will be confirmed in due course. The exchange is expected to happen on June 19, 2023.
• MV Xin Yan Tai V2327E will leave the service in Europe in the last week of June. She will be replaced by MV Xin Lian Yun Gang V2327E.
• MV Jazan V2331E will join the service in Europe in the last week of July.
  

Asia – Gulf Express 3 (AG3)

• MV Al Jmeliyah will leave the service in Asia. She will be replaced by MV Berlin Express V099W / 099E will join the service in Asia. Expected to arrive first RME port Jebel Ali, UAE on July 9, 2023
• There will be no sailing from Jebel Ali, UAE (eastbound) on July 2, 2023.

Indian Ocean Service 3 (IO3)

• MV APL Salalah V0PE6LW1MA will omit Abu Dhabi, UAE. Imports will be discharged in Jebel Ali, UAE for further connection to their final port of delivery.
  

Indamex 2 (IN2)

• MV Navios Domino V001E will phase out at Muhammed bin Qasim, Pakistan and will be replaced by Mombasa Express V001E
  

Indian Ocean Service (IOS)

• MV Osaka Express V3322W will omit Karachi, Pakistan. Imports will be discharged in Jebel Ali, UAE for further connection to final port of delivery

Gulf – East Mediterranean Service (GEM)

• MV Seaspan Amazon V2323w / 2315E will omit Dammam, Saudi Arabia. All imports will discharge at Jebel Ali, UAE for further connection to final port of destination.
  

Kuwait Feeder (KWF)

• MV Hansa Rendsburg V425W / 425E will change her rotation, calling Shuwaikh, Kuwait before Khalifa bin Salman, Bahrain.
  

India – Gulf Service 1 (IG1)

• MV Northern Discovery V2322E will omit Jubail, Saudi Arabia. Imports will be discharged in Jebel Ali, UAE for further connection to final port of delivery.
• MV SSL Brahmaputra V906E will omit Jubail, Saudi Arabia and Jebel Ali Terminal 2, UAE. All imports will be discharged at Jebel Ali Terminal 3, UAE for further connection to final port of delivery.

China - India Service (CIX)

• MV Argolikos V W152 will leave the service in Singapore, by the 1st week of July. All Kaohsiung import cargos will connect to her replacement vessel Navios Domino V W152.
• MV Ital Unica will leave the service in Asia. She will be replaced by MV Ital Usodimare V165w
• MV WanHai 523 will omit INPAV due to power failure. Import boxes will discharge in LKCMB and will connect to following vessel once port is operational.
  

India - America Express INDAMEX (TPI)

• MV Navios Constellation V3211E will leave the service in Jebel Ali, UAE by 4th week of May. Pakistan and Indian import cargos will be connected to MV Budapest Express V3122W expected to arrive by the 1st week of June.
  

Asia - Red Sea Service 1 (AR1)

• MV YM Milestone V084E will leave the service at Asian Port. She will be replaced by MV YM Movement V069W
• Window changes in Middle East ports from YM Modesty V. 062W/E:
  • Westbound:
    • Jeddah ETB Saturda 14:00 ETD Sunday 13:00
  • Eastbound:    
    • Aqaba ETB Tuesday 01:00 ETD Wednesday 21:00
    • Sokhna ETB Thursday 17:00 ETD Saturday 14:00
    • Jeddah ETB Tuesday 04:00 ETD Tuesday 23:00

Asia-Gulf Express 2 (AG2)

• There will be no sailing from Jebel Ali, UAE (westbound) on July 26, 2023, and Umm Qasar, Iraq (eastbound) on July 31, 2023.

East Coast Loop 5 (EC5)

• No service updates for this week

Far East Loop 5 (FE5)

• No service updates for this week

• Nhava Sheva, IN - only one berth available due to terminal upgrade, delays depending on lineup
• Pipavav, IN - terminal closed for one week due to a power outage after severe weather. Omissions considered on a case-by-case basis.

Railway Operations
No impact to report.

Truck Availability
No impact in trucking.

Barge Availability
No impact to report.

Depots
No impact to report.

• Our counters in the Middle East are open. 
• Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. 
• Pakistan - To expedite the empty container drop-off process and to prevent disruption, please clear all stipulated charges before dropping off empty containers. For all your inquiries, please write to us at [email protected]
• Qatar – To enhance ease of doing business for our clients who use online transfers and reduce delays in issuance of documents, we have made the following changes to our counter process. Customers can now request documents such as Bill of Ladings, Delivery Orders and Gate pass extensions by presenting and uploading “Proof of payment PDF transfer receipts” in ODEX. This proof of payment should show the transfer as ‘confirmed’ by the bank and have a ‘value date’ same as or earlier than the current date on which Hapag-Lloyd documents are being requested. Once documentation is submitted in ODEX, our counter team will release requested documents.
• India: for all customer service related enquiries, including Dangerous and Out of Gauge cargo, please write to  [email protected] The email address [email protected] will be closed from October 1, 2022.  
  • Effective October 1, 2022, the Government tax regulation states that a 5% GST is applicable for all export shipments with pre-paid freight in India.
• For customer inquiries, please use email as the primary method of contact with our Customer Service teams.For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
• For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  
• For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  
• For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
• Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
  
  Reach out to your local customer service representative here