Regional Updates in North America

Operational and Customer Service Updates for North America

Operational and Customer Service Updates for North America

+++ last updated on February 3, 2022 +++

Customer service updates

  • Our QSC Peachtree Corners Office, GA office has relocated. The address from September 1, 2022 is:

Hapag-Lloyd (America) LLC
3 Ravinia Drive
Suite 1600
Atlanta, GA 30346
Please ensure that invoice payments and original Bill of Lading remittances are re-directed to the new address from September 1, 2022, and discontinue sending to 5515 Spalding Drive, Peachtree Corners, GA 30092.

  • A new change of destination e-form is available to our customers. From August 8, 2022, change of destination (COD) requests will only be feasible through our e-form here.

Specialized and dedicated team members for your business - see how it works!


  • Situation remains fluid at most ports and operations continue close to normal.
  • Savannah and Charleston – Due to fag, intermittent port closures experienced in week 5
  • Montreal - Extreme cold temperatures expected for the next few days, and this will likely impact terminal productivity and rail performance.
  • To access our Truck Power Matrix for this week, please click or tap  here.
  • To view our Terminal Gate Status for this week, please click or tap  here.
  • To view our vessels' latest schedules, please visit our vessel tracker.


United States Terminal Operations

New York Terminal:

  • No waiting time for berth at Global Container Terminals Bayonne and Maher Terminals LLC. APM Terminals has been reduced to 1 day.
  • No empty shut out situations at any of the terminals this week.
  • Saturday gates are not planned in week 05.

Norfolk Terminal:

  • Situation at the terminal remains fluid. Most vessels are expected to berth on arrival, or within half a day. Occasionally vessels may experience a 1 – 1.5 day(s) delay for berthing.
  • Average gate turn times are 28 / 38 minutes for single and double transactions respectively.

Charleston Terminal:

  • Due to fog, channel closure experienced causing two days of berth-waiting time for vessel at North Charleston Terminal (NCT).
  • Average truck turn times are 21 / 19 minutes at WWT and NCT respectively.
  • Sunday gates have been discontinued.

Savannah Terminal:

  • Situation at the terminal remains fluid and intermittent river closures experienced due to fog.
  • Waiting time for vessel berth at the terminal is up to 5 days, depending on the size of the vessel.
  • Average gate turn times are 33 / 55 minutes for single and double transactions respectively.
  • Average dwell for imports is 7.5 days and for exports is 5.3 days.

Houston Terminal:

  • Barbour’s Cut terminal is expected to experience berth congestion. 
  • A Sustained Import Dwell Fee is in effect at Port Houston from February 1, 2023, to help maintain fluidity at the Bayport and Barbour’s Cut Container Terminals and address long-term dwell. The USD 45 fee will be charged per unit per day starting on the eighth day after the expiration of free time, as defined in Tariff No. 15 Subrule 095 and Tariff No. 14 Subrule 093.

Oakland Terminal:

  • Vessel berthing delays are expected due to the influx of imports.
  • Average wait time of up to 3 / 26 days at Oakland Int'l Container Terminal (OICT) and TraPac respectively.
  • Average import deliveries can take up to 7 / 3 days at TraPac and OICT respectively. As yard space becomes available, boxes from TraPac will move to accessible areas for delivering.
  • From February 06, 2023, OICT is reducing the number of full night gates to three per week between Mondays and Wednesdays with first receiving of trucks to start at 08:00 hrs.
  • Average gate turn times are 58 / 70 minutes for OICT and TRAPAC respectively

Tacoma-Seattle Terminal:

  • There are no vessel berthing delays in Tacoma. However, in case of delays at departure ports overseas, delays between 0-17 days are expected.
  • Availability of rail cars in Union Pacific (UP) and BNSF Railway continues to fluctuate weekly with the current week being no exception.
  • Average gate turn times are 23 / 35 /44 minutes for T18, Washington United Terminals (WUT) and Husky Terminal respectively

Los Angeles/Long Beach Terminal:

  • All terminal gates are running as published and in line with Pier Pass program
  • Port of Los Angeles dwell times for local import cargo is 3.7 days, on-dock rail dwell is 3.7 days and import units on street is averaging at 7.1days. Additional details can be found here.
  • Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 39-86 minutes, depending on the terminal.  Additional details can be found here.

Canada Terminal Update:


  • Vessel berth congestion has improved, and vessels are no longer waiting to start operations.
  • Daily rail productivity has slightly improved, however, the terminal continues to deal with heavy rail congestion.
  • Dwell times is 5.8 days.

Prince Rupert

  • Yard utilization has improved but terminal remains congested and berth delays are 3-14 days.
  • Due to increased yard congestion, rail operations are impacted and designated import traffic is being trucked off terminal for temporary storage.
  • Import dwell times are 9.1 days.


  • Extreme cold temperatures are expected in the next few days, which will likely impact terminal productivity and rail performance. Due to severe weather conditions, vessel arrival in Montreal is impacted, however, upon berthing no additional delays are expected.
  • Labor availability and productivity remains strong.
  • Import rail dwell times are 6.9 days

Saint John:

  • Two additional gantry cranes were successfully delivered to DP World Saint John and are expected to be commissioned by the end of Q1 2023.
  • Construction of new rail tracks on terminal is now complete, allowing for an increase in daily productivity.
  • Dwell times are now within an expected range at 1.1 days.


  • Rail delays have resulted in increased terminal congestion, with rail dwell currently at 2.2 days.

Intermodal Operations

Capacity limitation in certain markets due to import volume spikes and severe drivers’ shortage. Please find main markets, and estimate lead-time to secure capacity below (Note: Lead time refers to timeframe to secure truck power, it is not dwell time):

  • Please note details current average dwell times for Hapag-Lloyd boxes at several terminals / ramps. Includes, MH, rail and truck moves:
  • Charleston, SC – average 6.7 days
  • Chicago, IL - average 5.3 days
  • Dallas, TX – average 6.6 days
  • Detroit, MI – average 13.5 days
  • Houston, TX – average 8.3 days
  • Kansas City, MO – average 5.1 days
  • Long Beach, CA – average 7.9 days
  • Los Angeles, CA – average 6.3 days
  • Memphis, TN – average 60.3 days
  • MMR rail New York – average 5.8 days
  • New York, NY - average 7.9 days
  • Norfolk, VA – average 3.8 days
  • Savannah, GA – average 11.5 days
  • For the recommended Maximum Gross Allowable Cargo Weights in International Intermodal containers for Transport on the USA Highway System please visit the OCEMA website here.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details. 

  • Canadian Pacific RR (CP) – link here
  • Canadian National RR (CN) - link here
  • Union Pacific RR (UP)
  • CSX RR – link here
  • Norfolk Southern RR (NS) – link here
  • Burlington Northern Sante Fe RR (BNSF) –
    • Locations small map here
    • Locations large map here   

Chassis pools

All pools operating as normal with the exception of 

  • Omaha - deficit on 40’and 45’ chassis

Vessel updates and port changes per service

To view our vessels' latest schedules, please visit our vessel tracker.

USA manual booking amendment

The majority of our customers are now enjoying the benefits of working with our Online Business Suite. With a wide range of solutions, our tools have made it easier for you to manage your shipping process from anywhere at any time.

Therefore, from October 6, 2022, our booking amendments will be managed completely online and free of charge. Any amendments made through our below-listed e-Booking channels will not have additional charges:

  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

Before this implementation date, we would like to invite you to explore our Online Business Suite and its available tools. In case you would still like to make manual amendments, please know that there will be a USD 50 fee that is also available in our local charges page applicable from December 1, 2022.

Please note that the above applies to all locations in the USA with the exception of Los Angeles / Long Beach.

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