Regional Updates in North America

Operations continue as normal across U.S and Canada.

• To view our terminal gate status for this week:  Terminal Gate Status
• To view our rail gross weight limitations and tariffs:  Rail Gross Weight Limitations
• To view our vessels' latest schedules, please visit our vessel tracker
  

Atlantic Services

Atlantic Loop 2 (AL2) service

• The AL2 service will change rotation to New York – Philadelphia – Norfolk. New York second call omission extended until week 29, 2023.

Atlantic Loop 2 (AL3) service

• No schedule updates for this week.
  

Atlantic Loop 4 (AL4) service

• MV ONE Triton V099 to phase into the service, replacing MV Brooklyn Bridge, expected to arrive in Veracruz on June 23, 2023
  

Atlantic Loop 5 (AL5)

• The structural omissions of Tacoma, Vancouver and Los Angeles East bound are extended until week 32, 2023.
• Weekly adhoc private Hapag-Lloyd calls to St John, Canada added through July 17, 2023.
  

St Lawrence Container Service – Route 1 (AT1)

• No schedule updates for this week.

St Lawrence Container Service – Route 2 (AT2)

• No schedule updates for this week.

St Lawrence Container Service – Route 3 (AT3)

• No schedule updates for this week.
  

Mediterranean Canada (MCA)

• No schedule updates for this week.

Mediterranean Gulf Express (MGX)

• Revised Veracruz proforma port call to Tuesday 19:00 hrs. - Wednesday 11:00 hrs. effective MV Kobe Express V08W20.
  

Turkey East Coast Service (TNE)

• No schedule updates for this week.

• No schedule updates for this week.
  

Asia Services

East Coast Asia Loop 1 (EC1)

• MV Basel Express V046E and MV Dortmund Express V049E adhoc port call in Manzanillo, Mexico expected to arrive on June 12 and June 17, 2023 respectively.
  

East Coast Loop 2 (EC2)

• The EC2 will change its port rotation to call Charleston prior to Savannah for all voyages from week 20 to week 30 westbound.
  

East Coast Loop 4 (EC4)

• No schedule updates for this week.
  

East Coast Asia Loop 5 (EC5)

• No schedule updates for this week.
  

Pacific Coast Loop 3 (PN3)

• No schedule updates for this week.
  

Pacific Coast Loop 4 (PN4)

• No schedule updates for this week.

Pacific South Loop 6 (PS6)

• The PS6 service will omit Oakland until week 22, 2023.

Pacific South Loop 7 (PS7)

• Los Angeles terminal change from International Transportation Services (ITS) to TRAPAC with effect from MV YM Worth V037 on May 25, 2023.
  

Pacific South Loop 8 (PS8)

• No schedule updates for this week.
  

India America Express (IMX)

• The IMX service will omit Savannah and Charleston until week 26, 2023.
• MV Seaspan Beacon V3117 to replace MV NYK Altair, expected to arrive in New York on June 03, 2023.
• MV Budapest Express V3121 will replace MV Navios Constellation, expected to arrive in New York on June 30, 2023.

India America Express 2 (IN2)

• No schedule updates for this week.
  

Asia US East Coast Service Loop 7 (AA7)

• Revised east coast port rotation to call New York (APMT) – Norfolk – Charleston – Savannah that will come into effect from MV Wan Hai VA10 expected to arrive in New York on June 7, 2023.

LATAM Services

South America East Coast Service (SEC)

• No service updates for this week.
  

California Central America Express Service (CCE)

• No service updates for this week.

Caribbean Express Service (CES)

• No service updates for this week.
  

Gulf Caribbean Service North (GCS)

• No service updates for this week.

United States

New York

• No waiting time expected for berth at Global Container Terminals Bayonne, APM Terminals and Maher Terminals LLC.
  
• No empty shut out situations at any of the terminals this week.
• Average gate turn times are 46 / 76 minutes for single and double transactions respectively.
• APM Terminals will not have a truck gate on Saturday, June 03, 2023.
  

Norfolk

• Most vessels are expected to berth on arrival, or within half a day. Occasionally vessels may experience a 1.5-days delay for berthing.
• Average gate turn times are 29 / 38 minutes for single and double transactions respectively.
• Two cranes down at Norfolk Int’l Terminal, however,  no negative impact expected the week.
  

Charleston Terminal

• Waiting time for vessel berthing is 2 days at Wando Welch Terminal and no waiting time expected at North Charleston Terminal.
• Average truck turn times are 21 / 18 minutes at Wando Welch Terminal and North Charleston Terminal respectively.
• The SCPA now has chassis pools at all their locations: Wando Welch Terminal, North Charleston Terminal, Hugh Leatherman Terminal, Inland Port Greer, and Inland Port Dillon.
• Sunday gates are by appointment only. To request a Sunday gate, party responsible for delivery / pick up will need to submit a gate request by 16:00 hrs on Friday using the “Gate Request” form submitted to [email protected]
  
• Maintenance dredging at Wando Welch Terminal continues. Berth 1 has dredging scheduled on June 1, 2023 from 19:00 hrs. to 01:00 hrs. Berth 2 has dredging scheduled on June 3, 2023 from 06:00 hrs. to 18:00 hrs. Berth 3 has dredging scheduled on June 3, 2023 from 01:00 hrs. to 0600 hrs.
  

Savannah

• Waiting time for vessel berth at the terminal is up to 2 to 3 days, depending on the size of the vessel.
• Average gate turn times are 35 / 53 minutes for single and double transactions respectively.

Houston

• Waiting time for vessel berthing is up to 1 day.
• Saturday gates at Bayport and Barbours Cut Container Terminals discontinued as of May 1, 2023.
  
• Average gate turn times are 38 minutes at Barbours Cut Container Terminal.
  

Oakland

• Average wait time of up to 5 days at Oakland Int’l Container Terminal (OICT) and 2 days at TraPac.
• Average import deliveries can take up to 5.6 /4 days at TraPac and OICT respectively. As yard space becomes available, boxes from TraPac will move to accessible areas for delivering.
• Average gate turn times are 60 / 52 minutes for OICT and TraPac respectively.

Seattle - Tacoma

• There are no vessel berthing delays in Tacoma. However, in case of delays at departure ports overseas, delays of up to 2 days are expected.
• Import deliveries are 2 days at HUSKY – due to EB/WB rail car imbalance, 0-3 days at Washington United Terminal and 0-3 days at T18.
• Availability of rail cars in Union Pacific Rail and BNSF Rail continues to fluctuate weekly. This week has seen a significant lack of cars for the Union Pacific and Burlington Northern Santa Fe Railways.
• Average gate turn times are 33 / 42 / 46 minutes for T18, Washington United Terminal and HUSKY respectively.
• T18 will be closed on May 12 and May 19, 2023. Washington United Terminal will be closed on May 12 and May 19, 2023.
• T18 will be closed on June 9, 16 and 19, 2023. Washington United Terminal will be closed on June 04, 2023. Husky will be closed on June 04, 2023.
  

Starting June, the following SSA Terminals T18 (Seattle), will offer a fee-based weekend gate. The first appointments must be received by Wednesday, May 31 for the June 3 and 4 weekend. Transactions (inclusive of refrigerated cargo and peel stacks) are as follows:

• All import pickup:
• Export drops
• Empty pickup/drop on a dual transaction only

• Interested parties to send an email to [email protected] advising transaction(s) no later than close of business Wednesday. The email must include:
  Terminal, Day/Date, SCAC, Contact Information, for Peel Off/OneStop total number of containers draying out, container number for all other Import Pickups, export Booking/Container number and if an empty drop/pickup will be paired with the load transaction.
• Cost to participate will be sent out to interested parties by Thursday.
• Confirmation/agreement of customer participation will need to be received no later than 10:00 a.m. Pacific Time Friday.
• Import appointments for RTG row/lanes can be made thru Emodal.com. 
• Pre-Arrivals must be made for Empty Drop/Export loads thru Emodal.com.

All containers must be cleared of all holds and charges prior to weekend gate.
 

Los Angeles/Long Beach

• All terminal gates are running as published and in line with Pier Pass program.
• Port of Los Angeles dwell times for local import cargo is 3.3 days, on-dock rail dwell is 4.9 days and import units on street is averaging at 4.2 / 6.2 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
• Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 29-71 minutes, depending on the terminal. Additional details can be found here.
   

Vancouver

• No berth congestion and ships are working immediately once alongside. Yard utilization at GCT has decreased and is presently at 67%. It is expected that this will increase over the next week based on scheduled vessel calls.
  
• Rail productivity remains below expectations due to reduced car supply by both rail providers. Dwell times remain high at 5.3 days and it is expected that this will remain high as both railcar supply remains inconsistent.

Prince Rupert

• Yard utilization remains low at 57%. The terminal no longer requires a 100% matchback until further notice. Berth delays are minimal and once alongside, vessel productivity is high.
• Rail dwell times are 6.2 days.

Montreal

• Vessels are arriving on proforma schedule. Once alongside, productivity is stable and vessel changes are not expected. There are no issues with labor availability, and we are seeing good productivity in the yard.
• Import rail dwell times are 4.7 days as car supply remains healthy.
  

Saint John

• Vessels are presently facing changes in schedule arriving at Saint John. However once alongside, vessel productivity is stable, and no major changes are expected.
• Dwell times on terminal are presently at 4.9 days, with inbound car supply improving.
  

Halifax

• Vessels calling into Halifax are not facing any significant delays. 
• Rail dwell times have improved to 1.8 days as a result of strong railcar supply.

Quebec Spring Thaw

• Spring thaw impacts both import and export containers, moving through the province of Quebec, Canada. To learn more about latest spring thaw dates please click here to access "CustomerInfo Spring Thaw 2023" under the documents folder.

Chassis Pools

All pools operating as normal except for:

• Minneapolis / St. Paul – Constrained on 20’ chassis.
• St. Louis - Deficit on 40’ chassis.
  
  

Intermodal Operations

We are able to secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

• Canadian Pacific RR
• Canadian National RR (CN)
• Union Pacific RR (UP)
• System map
• Index
  
• CSX RR 
• Norfolk Southern RR (NS) 
• Burlington Northern Sante Fe RR (BNSF)
• Locations small map
• Locations large map
  

• All invoice payments and Original Bill of Lading remittances are to be redirected to the following address:

Hapag-Lloyd (America) LLC
3 Ravinia Drive
Suite 1600
Atlanta, GA 30346

• For Change of destination (COD) requests please use our e-form.
• Please check our local website for additional local solutions and information.
• You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
  
  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

• To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
  • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
  • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
  • Mandatory invoice field ensures that a dispute is captured correctly.
  • Clearer definitions for dispute and charge types to assist with an expedited response.
  • Turn time for dispute handling is 15 business days from submission to settled.
• To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
• For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
• If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Here’s an important change that will improve your experience with Hapag-Lloyd North America*. From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.

From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.

To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.

We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.

Here's a quick guide on how to use the BL Draft Approval web solution:

1. To use the new BL Draft Approval web solution, access the link in your notification email that leads you straight to your BL Draft on the Hapag-Lloyd web page or log into the BL Draft Approval web solution
2. If your BL Draft is correct, you can approve it with just one click. If you need to request a correction, edit it, and return it to us. You will receive a new BL Draft shortly. Please note that we will release the bill of lading or sea waybill once the vessel has sailed.
   

The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.

* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.