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Operations Team, North America
"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."
Operations continue as normal across U.S and Canada.
Atlantic Loop 2 (AL2) service
Atlantic Loop 2 (AL3) service
Atlantic Loop 4 (AL4) service
Atlantic Loop 5 (AL5)
St Lawrence Container Service – Route 1 (AT1)
St Lawrence Container Service – Route 2 (AT2)
St Lawrence Container Service – Route 3 (AT3)
Mediterranean Canada (MCA)
Mediterranean Gulf Express (MGX)
Turkey East Coast Service (TNE)
East Coast Asia Loop 1 (EC1)
East Coast Loop 2 (EC2)
East Coast Loop 4 (EC4)
East Coast Asia Loop 5 (EC5)
Pacific Coast Loop 3 (PN3)
Pacific Coast Loop 4 (PN4)
Pacific South Loop 6 (PS6)
Pacific South Loop 7 (PS7)
Pacific South Loop 8 (PS8)
India America Express (IMX)
India America Express 2 (IN2)
Asia US East Coast Service Loop 7 (AA7)
South America East Coast Service (SEC)
California Central America Express Service (CCE)
Caribbean Express Service (CES)
Gulf Caribbean Service North (GCS)
Seattle - Tacoma
Starting June, the following SSA Terminals T18 (Seattle), will offer a fee-based weekend gate. The first appointments must be received by Wednesday, May 31 for the June 3 and 4 weekend. Transactions (inclusive of refrigerated cargo and peel stacks) are as follows:
All containers must be cleared of all holds and charges prior to weekend gate.
Los Angeles/Long Beach
Quebec Spring Thaw
All pools operating as normal except for:
We are able to secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
Hapag-Lloyd (America) LLC
3 Ravinia Drive
Atlanta, GA 30346
Here’s an important change that will improve your experience with Hapag-Lloyd North America*. From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.
From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.
To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.
We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.
Here's a quick guide on how to use the BL Draft Approval web solution:
The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.
* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.