Are you are visiting our website from Mainland China?
If you click "Yes", you will be redirected to www.hapag-lloyd.cn, our performance-optimized site for Mainland China, which provides the same content as www.hapag-lloyd.com.
如果点击"是"，您将直接跳转至赫伯罗特中文网 www.hapag-lloyd.cn, 这是我们专为中国大陆优化的网站，与 www.hapag-lloyd.com 网站内容一致.
+++ last updated on February 3, 2022 +++
Customer service updates
Hapag-Lloyd (America) LLC
3 Ravinia Drive
Atlanta, GA 30346
Please ensure that invoice payments and original Bill of Lading remittances are re-directed to the new address from September 1, 2022, and discontinue sending to 5515 Spalding Drive, Peachtree Corners, GA 30092.
United States Terminal Operations
New York Terminal:
Los Angeles/Long Beach Terminal:
Canada Terminal Update:
Capacity limitation in certain markets due to import volume spikes and severe drivers’ shortage. Please find main markets, and estimate lead-time to secure capacity below (Note: Lead time refers to timeframe to secure truck power, it is not dwell time):
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
All pools operating as normal with the exception of
To view our vessels' latest schedules, please visit our vessel tracker.
The majority of our customers are now enjoying the benefits of working with our Online Business Suite. With a wide range of solutions, our tools have made it easier for you to manage your shipping process from anywhere at any time.
Therefore, from October 6, 2022, our booking amendments will be managed completely online and free of charge. Any amendments made through our below-listed e-Booking channels will not have additional charges:
Before this implementation date, we would like to invite you to explore our Online Business Suite and its available tools. In case you would still like to make manual amendments, please know that there will be a USD 50 fee that is also available in our local charges page applicable from December 1, 2022.
Please note that the above applies to all locations in the USA with the exception of Los Angeles / Long Beach.