Regional Updates in Africa

Last updated on February 23, 2024

Operational and Customer Service Overview

Last updated on February 23, 2024
Operations Team, Africa

As one of our growing markets, Africa’s ports and operational updates will assist your cargo planning with relevant service information. To the point and no additional fuss, the Africa operational updates are updated regularly on this page and will reach your inbox twice a month.

  • Suez Canal & Red Sea situation: We will keep you updated on the status of individual vessels and services for Africa on our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.
  • Booking process update in connection with the Red Sea situation affecting Djibouti and Sudan. Read more about the booking process for the Middle East 

Vessel updates and port changes per service

Middle East - India - Africa - Express (MIAX)

  • No updates for this week
Asia – West Africa Service (AWA)
 
  • MV MAERSK SARNIA v2401W joins the service in Asia, arriving Pointe Noire, CG on February 27, 2024.
  • MV APL SANTIAGO v2345E leaves the service in Asia. She will be replaced by MV CMA CGM OTELLO v 04FH7W1MA arriving Pointe Noire, CG on March 26, 2024.

East Africa Service 2 (EA2)

  • MV YOKOHAMA STAR v 2401N / 2407S will omit Nhava Sheva, IN and Mundra, IN. Nhava Sheva and Mundra imports will be discharge at Jebel Ali, AE for further connection to final port of discharge.
  • MV ESL ASANTE v2409S will return to the service at Jebel Ali, AE on March 6, 2024
  • GH TRAMONTANE v02SH1S1MA will omit Jebel Ali, AE, and Dar-es-Salaam, TZ.
  • CMA CGM LEBU v 02SH1S1MA will omit Dar-es-Salaam, TZ. No TZDAR cargo will be accepted.

Mediterranean – West Africa Express (MWX)

  • CMA CGM TOPAZ v1BB7EN1MA will change her rotation: Cotonou, BJ > Apapa, NG > Tin Can, NG > Tema, GH
  • MV ALGECIRAS EXPRESS v.2407N will change her rotation: Apapa, NG > Tincan, NG > Tema, GH > Cotonou, BJ.

South Africa Express (SAF also known as SAX)

  • No updates in the current week.

West Europe – West Africa Service (WWA)

  • MV IONIKOS v2411S/2411N joins the service at Le Havre, FR. Arriving first port RME port Pointe Noire, CG on April 6, 2024.

West Africa Express (WAX)

  • There will be no NB sailing from Dakar, SN on March 04, 2024.
  • MV SHEKOU STAR v.2405N will make an additional call at Dakar, SN

South Africa – Asia Express 1 (SA1)

  • There will be no EB sailing from Durban, ZA on February 25 and March 10, 2024. All vessels will adjust their position with 1 week as from MV NYK FUJI v124W/124E.

South Africa – Asia Express 2 (SA2)

  • There will be no WB sailing from Durban, ZA on March 6, 2024. And there will be no EB sailing from Cape Town, ZA on March 13, 2024. All vessels will adjust their position with 1 week as from MV SEASPAN TOKYO v009W/009E.

South America - Africa - Triangle Service (SAT)

  • No updates in this week

East Africa Service 2 (EAS2)

  • No updates in the current week

East Africa Service 3 (EAS3)

  • There will be no EB sailing from Mombasa, KE on March 14, 2024. All vessels will adjust their positions with 1 week as from MV MERKUR OCEAN v408W.
  • MV KOTA GAYA v403E will leave the service in Asia. She will be replaced by KOTA LAMBANG v410W.

East Africa Service 4 (EAS4)

  • There will be no EB sailing from Dar-Es-Salaam, TZ on March 6 and March 13, 2024, all vessels will adjust their positions with 2 weeks as from MV NORTHERN DEMOCRAT v408E.

West Africa Service 1 (WA1)

  • No updates this week
  • Port of Cotonou, Benin  - Benin Container Terminal (Bollore): Up to 10 days delay. Congestion
  • Port of Pointe-Noire, Republic of the Congo  - Congo Terminal: Feeders up to 2 days delay. No delays for Mainliners
  • Port of Abidjan, Ivory Coast - Abidjan SETV Container Terminal: On average 1 day berth delay (low productivity)
  • Port of Douala, Cameroon  - Douala: On average 2 days berth delay (congestion)
  • Port of Kribi, Cameroon  - Kribi Deepsea Port KCT: On average 1 day berth delay (low productivity)
  • Port of Libreville, Gabon  - Owendo Terminal Libreville: Up to 4 days delay (congestion)
  • Port of Tema, Ghana - Tema MPS Terminal 3: Up to 2 days berth delay (congestion)
  • Port of Mombasa, Kenya  - Mombasa Container Terminal: 0-2 days berth delay
  • Port of Monrovia, Liberia  - APM Terminals Liberia: On average 1 day berth delay (low productivity)
  • Port of Dakar, Senegal - DP World Dakar: On average 3-4 days waiting time.
  • Port of Dar es Salaam, Tanzania - Dar es Salaam Container Terminal: Average berthing delays 4-5 days. Slightly reduced draft at berths 8-11 (10m)
  • Port of Ngqura (Coega), South Africa - Ngqura Container Terminal: On average 1 day berth delay (weather)
  • Port of Cape Town, South Africa - Cape Town Container Terminal: On average 3 days berth delay (weather)
  • Port of Cape Town, South Africa - Cape Town MPT Terminal: On average 1 day berth delay (weather)
  • Port of Durban, South Africa - Durban Container Terminal: On average 6 days berth delay (weather)
  • Port of Durban, South Africa - Durban Ro-Ro and MPT Terminal: On average 3 days berth delay (weather)
  • Port of Durban, South Africa  - New Pier Container Terminal: On average 6 days berth delay (weather)

Railway Operations
No impact to report

Truck Availability
No impact to report

Barge Availability
No impact to report

Depots
For latest status available on google maps for Depots and CFS, click here

  • Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. 
  • Tanzania: from September 1, 2023, our booking cancellation timeline will be changing to 17 days
  • South Africa: from March 15, 2024, all  freight, local charges' invoices and pickup instructions will be managed via ODeX.
  • For customer inquiries, kindly use email as your primary channel
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For Dangerous Goods Cargo terminal gate acceptance, please submit electronic copies of the Export Hazardous Declarations to upload in the DG bookings
  • For faster BL release at destination, please switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
  • We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
  • Reach out to your local customer service representative here

Contact

Contact your nearest operational expert

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