Actualizaciones regionales en Europa

Last updated on April 19, 2024

Operational and Customer Service Overview

Last updated on April 19, 2024
Operations Team, Europe

"We understand that time is a valuable commodity. That's why our operational updates are designed to be brief, yet informative. In just two minutes, we can guide you through the main port updates and vessel news per service to assist with your cargo planning. We regularly update our information on this page, and twice a month, we'll remind you via email."

  • Suez Canal & Red Sea situation: We will keep you updated on the status of individual vessels and services for Europe on our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.
  • Congestion at Le Havre Terminals gate-in congestion with possible pass-through charges at these terminals in the event of additional storage/handling.
  • Please refer to the sections below for detailed port and service updates

Vessel updates and port changes per service

Antwerp, Belgium 

  • PSA 913: Yard has been fully repaired after the collapsed crane from end of last year’s accident. Yard at 75% - 80% utilization. Reefers at 75% - 80%, empties at 55% - 60%.
  • PSA 869: Yard at 70% - 75% utilization. Reefer utilization at 55% - 60% utilization. Empties at 50% - 55% utilization. Civil works at PSA 869 resulting in ~400 meters reduction of berth started and is allowing one large vessel alongside at times but focus of cranes on one vessel is boosting productivity.
  • AGW: Antwerp Gateways yard at 60% - 65% utilization. Reefers at 50% - 55% utilization. Empties’ yard at 60% – 65%.

Rotterdam, Netherlands

  • ECT: Yard stands at 65% - 70% partially driven by yard block maintenance, no concerns to operations. Empty and reefer stocks under control.
  • RWG: Yard at 75% - 80% utilization. No operational challenges to report.

United Kingdom

  • SOU: Yard at 70% - 75% utilization. Reefers at 50% - 55%. Pilot Station closed due to high winds and terminal needed to stop operations for a few hours, but impact remained minimal as terminal had buffer available to the line-up. SOU is looking at a busy week 17 with high demand for berth occupation.
  • LGP: Yard level at 55% - 60% utilization. Reefers at 55% - 60% utilization. Installation of recently delivered new Gantry cranes in progress. Second batch of cranes have left Singapore by end of May. Disruption to Pilot service due to high winds earlier this week but fortunately, limited impact to vessel arrivals due to some gaps to the line-up.

Hamburg, Germany 

  • CTA: Yard at 70% - 75%. Terminal started with shore power installations beginning of March, which slightly reduces berth availability with no impact to operations. Import dwell times on an increasing trend in line with the expectation due to less truck pick-up over the extended Easter closure.
  • CTB: Yard at 70% - 75% utilization. Ongoing shore power construction with presents low challenges to operations for all piers at CTB as the construction moves around the vessel arrivals. Berth line-up with back-to-back vessels until end of April for all available main liner piers. CTB closed one of the three deep sea berths due to old Gantry crane deconstruction, currently no impact to operations.

G.M.P. Le Havre, France

  • CNMP/GMP/TNMSC: 24 hours strike pre-announced for Monday 08/04 did not materialize as the French government agreed to a meeting with the Union. Meeting will be held this week, depending on the outcome further strike announcements are possible. GMP’s yard at 65% - 70%. CNMPs yard at 50% - 55% utilization. No other operational challenges to report for this week.


  • Genoa PSA GP (vte): Due to civil works ongoing in the area nearby Genoa SECH port terminal (Parco Rugna), Port Authority confirmed that for safety reason, rail operations at SECH must be suspended with immediate effect till the end of renewal works, expected by March 20, 2024. During this period, for all vessels calling Sech terminal we will be able to manage containers from / to Milan and Lombardian Area at the standard Combined Rail conditions.
  • LSCT terminal: No gate restrictions on import and export side - usual restrictions related to DG/OOG/RF cargo are in place.
  • GPT terminal in Genoa: Gate restrictions still in place for DG and RF exports due to IMO park and plug restrictions.


  • No updates for this week


  • Operations under emergency situations
    • While ports are considered essential services and are expected to operate "as usual", our operations are being conducted in accordance with a contingency plan and guidelines provided by the relevant authorities, including the Home Front Command (Army) and the Ports and Shipping Authority (IMOT). Please note that some port employees have been recruited by the defence forces, which may lead to delays and disruptions.
  • Haifa IMO restrictions remain in place as follows:
    • No new DG bookings for loading/unloading
    • NO problem for transit DG cargo
    • Waterborne DG cargo may be unloaded and stored at ILHFA port upon approval by the Ministry of Transport, except for Bromine/Amonia - IMO 2.1, 2.3 which will be treated as DIRECT DELIVERY ONLY.
    • Following an announcement regarding a "special situation in the hinterland" in the geographical area in which the Port of Ashdod is located, the Ministry of Transport has instructed the Port to regulate the entry of vessels carrying hazardous materials ("HAZMAT") of any kind, subject to prior approval by the Israel Maritime and Port Authority.
  • Ashdod Port has updated restrictions for DG as follows:
    • No new DG bookings for loading/unloading
    • NO problem for transit DG cargo
    • Waterborne DG cargo may be unloaded and stored at ILASH port upon approval by the Ministry of Transport, except for Bromine/Amonia - IMO 2.1, 2.3 which will be treated as DIRECT DELIVERY ONLY.
    • Reefers containing HAZARDOUS WATER will be handled as DIRECT DELIVERY ONLY.


  • Significantly low arrivals since the start of the Red Sea crisis.


  • No updates for this week


  • No updates


  • No updates


  • No updates


  •  No update this week 
  • No updates this week

North (Poland, Denmark, Sweden and Finland)

  • Strikes of farmers in Poland continue without major impact on deliveries.

Germany & Central Europe

  • New train drivers' strike on March 8. If there's no consensus, a strike without any pre-notice might be possible.


  • Rhine river water levels are being monitored


  • No updates for this week.

United Kingdom/Ireland

  • No updates for this week.

Adriatic Sea / Black Sea / Levante / Northern Africa

  • No updates for this week.

Ukraine/Russia updates:

  • Please visit general updates here, and the FAQ in this link.

Bookings are received and processed regularly. Reach out to your local customer service representative here.

You can do all your transactions digitally. Easy. Online. Everywhere.

  • We kindly ask you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable.
  • For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels.
  • You can do all your transactions digitally – from placing a booking to sending a shipping instruction
  • To monitor your shipments, use the Hapag-Lloyd Navigator, or visit our Online Business section for vessel/container/booking status and sailing schedules information.
  • Get info and updates by subscribing to our CustomerNEWS.

Here's an update for Booking Cancellation Window for Region North Europe

Here's an update for your cargo planning in North Europe*. From April 8, 2024, we will be amending the application rule and time period that a booking may be cancelled without charge.

Currently, the booking cancelation fee is applicable for shipments where containers are canceled, reduced, re-booked within 7 calendar days before the booked vessel cut-off date.

With effect from April 8, 2024, the booking cancelation fee will be charged for any booking canceled, reduced, re-booked within 5 calendar days before the estimated departure (ETD) date.

*Countries in the scope of Region North Europe include Germany, Austria, Switzerland, Hungary, Czech Republic, Slovakia, Netherlands, Belgium, Denmark, Finland, Sweden, Norway, Poland, France, Great Britain, Republic of Ireland, Estonia, Latvia, Lithuania.

Update on Booking Confirmations in Antwerp

With your cargo planning in mind, our booking confirmations for shipments from Antwerp will no longer include the earliest delivery date. Instead, we will refer to the terminal websites for the cargo yard opening hours of your scheduled vessel at the PSA Antwerp and DP World terminals. To effectively plan your loading and transport arrangements, this live information is essential.

Remember to bookmark both terminal websites. They are listed below for your reference:


Contact your nearest operational expert

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