Regional Updates in Middle East and Indian Subcontinent

Last updated on July 14, 2024

Operational and Customer Service Overview

Last updated on July 14, 2024
Operations Team, Middle East & Indian Subcontinent

"In a busy day, two minutes seem like a long time. When you visit our operational updates, two minutes will be enough to guide you through the main ports’ updates to vessel news per service. All operational information for the Middle East and Indian Subcontinent to assist your cargo planning is regularly updated here. As a plus, you’ll get a bi-weekly reminder by mail that will direct you to these updates."

  • Nhava Sheva, IN - our IOS service will be calling GTI instead of NSIGT at Nhava Sheva. The first vessel call will be Frankfurt Express ETA July 13, 2024. The window will be from Saturday 15.00 to Sunday 12.00
  • Suez Canal & Red Sea situation: We will keep you updated on the status of individual vessels and services for Middle East & Indian Subcontinent on our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.

Read the latest Middle East and Indian Subcontinent service updates

Jeddah Express (JDX)

  • No updates for this week.

Turkiye Red Sea Service (TRS)

  • No updates for this week.

Indian Subcontinent – Mediterranean Express (IMX)

  • All vessels transit via Cape of Good Hope and will omit Aqaba, JO and Jeddah, SA until further notice

Southeast India - Europe Express (IEX)

  • All vessels transit via Cape of Good Hope and will omit Damietta, EG, Piraeus, GR and Jeddah, SA until further notice.

Asia – Gulf Express 3 (AG3)

  • No updates this week

Indian Ocean Service 3 (IO3)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.
  • CMA CGM Titan change of rotation, calling Abu Dhabi, AE (ETA July 9, 2024) before Jebel Ali, AE (ETA July 10, 2024)

Indamex 2 (IN2)

  • No updates this week

Indian Ocean Service (IOS)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.
  • Tsingtao Express will Omit Karachi, PK July 24, 2024. Imports will be discharged at Jebel Ali , AE

Gulf – East Mediterranean Service (GEM)

  • GEM Service is on hold until further notice.

Kuwait Feeder (KWF)

  • No service updates for this week

India – Gulf Service 1 (IG1)

  • Safeen Power will join the service Jebel Ali, AE Eastbound, July 15, 2024 position

China - India Service (CIX)

  • No service updates for this week

India - America Express INDAMEX (TPI)

  • No service updates for this week

Asia - Red Sea Service 1 (AR1)

  • AR1 Service is on hold until further notice.

Asia-Gulf Express 2 (AG2)

  • No updates for this week

East Coast Loop 5 (EC5)

  • No service updates this week.

Far East Loop 5 (FE5)

  • No updates for this week

Pacific Southwest Loop 3 (PS3)

  • No updates for this week.

Asia Mediterranean Loop 1 (MD1)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.

Asia Mediterranean Loop 2 (MD2)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.

Asia Mediterranean Loop 3 (MD3)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.
  • Mundra, IN: up to 48h delay due to congestion
  • Damman, SA: avg 7 days delay due to congestion.
  • Sri Lanka: From May 1, 2024, the manifest details and shipping instructions' submission timelines have been modified. 
    1. The customs manifest details must be submitted by the last loading port before reaching Sri Lanka at least 24 hours before the vessel's departure.
    2. Your shipping instructions must be submitted 24 hours before the vessel's arrival at the loading port.
    3. In case a booking has missing or incomplete information, the containers associated to it will regretfully not be loaded.
    4. The customs manifest details submission is linked to the implementation of ASYHUB by the Sri Lankan Customs Authorities whereby the system and process demand a change to the previously existing procedure. For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • Submit your bookings and shipping instructions through our online channels (Web-Booking and EASI) 

    Reach out to your local customer service representative here

India: here's all you need to know for your export shipments' inland services

With your cargo planning in mind, we've upgraded our inland operations in India. With this change, you'll enjoy faster and more efficient services, a wider geographical coverage in India, and greater rate transparency, especially through our online products Quick Quotes and Quick Quotes Spot.

To guide you on this upgrade, which is starting on July 1, 2023,, here's a summary of your inland options:

  1. Shipper's PDA: Empty pickup at port or Inland Container Depot (ICD) and handover at port. To access this service, select "Port of loading " and mention the "Pick-up at ICD". Please keep in mind that the empty pickup origin fee (POO) will apply and BL would only read port of loading and not “ICD location”
  2. Rail ex-ICD (on Liner PDA): Empty pickup and container handover at an ICD. To access this service, please select "Received at terminal / ramp" and mention the handover ICD. Please note that rail pre-carriage charges (OLF) will apply. The empty pickup origin fee (POO) is included.
  3. First Mile trucking: Hapag-Lloyd empty positioning and handover at ICD or port. To access this service, select "Received at your door" and detail the pickup location details. Please note that pre-carriage charges (OLF) for trucking and rail (for ICD movements) will apply. The empty pickup origin fee (POO) is included.
    To guide you through the scenarios and process, you can access the latest guide for inland bookings from India

From November 1, 2023, a change for your export and import shipments at Jebel Ali, AE is coming up

If you are either discharging or loading containers at Jebel Ali, AE, please take note of this update in connection with the latest directives issued by Dubai Maritime Authority (DMA). This update, that will be in effect from November 1, 2023, is related to the DMA directive No. 2.

  1. All the delivery orders for imports into Jebel Ali will be issued as Digital Delivery Orders (DDO) via Dubai Trade 
  2. Terminal Handling Charges (THC) for exports and imports into Jebel Ali will be directly paid to the port terminal.

If you should need further information or assistance on this matter, please reach out to us at  [email protected] or +971600521300.

Service update in connection with the Red Sea and Suez Canal situation

The ongoing Suez Canal situation has resulted in changes and adjustments in the shipping industry, in particular for vessels in the Middle East and India markets where space on board vessels is limited. To alleviate that and to ensure you do not face issues when booking with us, we are implementing changes to our booking process with immediate effect:

  1. Booking Window Restriction: our booking window within the scope of the Middle East* has been revised to three weeks. This means that you will be able to place bookings for up to three subsequent weeks available sailings. With this restriction, we are ensuring space availability options by preventing early bookings.
  2. Booking Monitoring: we are working to ensure that all of our customers get an equal chance to load on our ships. Therefore, we're monitoring bookings for every vessel at a customer level and will discourage bulk bookings or bookings that exceed the mutually agreed quantity.
  3. Booking Amendment Policy: with your cargo flow in mind and to ensure a clear overview of your cargo on our vessels, booking in advance will not be feasible. If you require amending a booking to a previous week's vessel , please cancel your existing booking and place a new one.
  4. Last Minute Space Availability: to provide you with an extended opportunity to secure bookings, we will strive to keep our Quick Quotes Spot product open until the last minute.
  5. Shipping Guarantee: when feasible, you can opt for our Shipping Guarantee product to protect your shipment from potential rollovers.
  6. Track Your Shipments: you can use our track and trace feature to identify the vessel on which your cargo has been loaded. Due to the current circumstances, you can then view the latest updates and status of the assigned vessel directly on our Live Ticker. This link will guide you through the actual vessel status, including its next port of call.

While the Suez Canal situation is fluid, we are continuously working towards finding alternatives for your cargo planning. In case you would like to review the charges related to booking cancellations, amendments and other related local charges, please refer to our tariff section and select the country of your interest. If you should have any questions or comments, please reach out to our teams at your preferred location.

*The countries under the Middle East scope covered in this initiative are: United Arab Emirates, Bahrain, Iraq, Kuwait, Oman, Pakistan, Qatar, India, Bangladesh, Sri Lanka, Jordan, Sudan, Djibouti and Saudi Arabia.

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