Update: March 9, 2022
The war between Russia and Ukraine is posing operational constraints, and we are working towards assisting you with your cargo. As the most recent update, the challenges presented have posed an additional booking stop for Belarus. In addition, we have developed a Frequently Asked Questions (FAQ) document that can be accessed here.
Please continue to visit this page for additional updates.
Update: March 1, 2022
We are working on different approaches to assist you during this difficult time. The constraints presented by the sudden port closures have affected supply chains in many parts of the world. Therefore, we will be offering free Change of Destination (COD) fee for containers in transit, as well as free booking cancellation fees for inbound cargo to both countries. Please reach out to our local customer service teams, who are looking forward to assisting you with your individual situation.
We will continue to share updates as they are made available.
Update: February 28, 2022
Concerning the war between Russia and Ukraine, we would like to provide you with a brief update related to the containers that were already in transit to Odessa and Novorossiysk:
We are expecting to provide you with more updates as soon as they are made available.
Update: February 24, 2022
The current situation in Ukraine and Russia has led to changes in the operational outlook for these countries. With your cargo planning in mind, please find below the initial procedure for bookings to and from both countries with immediate effect:
In cases where the shipments were already en route to Ukraine or Russia, please know that our teams are working to assist you, based on your individual situation.
Our office in Odessa is closed for the time being, and all our executives are working from home. The terminal operations and inland transportation have stopped.
Please know that we will continue to keep you updated on the developments, so we would like to encourage you to visit this page for further updates.