Regional Updates in Europe

Last updated on February 23, 2024

Operational and Customer Service Overview

Last updated on February 23, 2024
Operations Team, Europe

"We understand that time is a valuable commodity. That's why our operational updates are designed to be brief, yet informative. In just two minutes, we can guide you through the main port updates and vessel news per service to assist with your cargo planning. We regularly update our information on this page, and twice a month, we'll remind you via email."

  • Suez Canal & Red Sea situation: We will keep you updated on the status of individual vessels and services for Europe on our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.
  • Congestion at Le Havre Terminals gate-in congestion with possible pass-through charges at these terminals in the event of additional storage/handling.
  • Rail services have been INTERRUPTED from/to Genoa SECH in Italy from January 11, 2024 to March 3, 2024. Due to civil works ongoing in the area nearby Genoa SECH port terminal (Parco Rugna), Port Authority confirmed that for safety reason, rail operations at SECH must be suspended with immediate effect till the end of renewal works, expected by March 3, 2024. During this period, for all vessels calling SECH terminal ALL containers from / to Milan and Lombardian Area will be managed at the standard Combined Rail conditions. All booking confirmed under combined rail mode to/from SECH to/from Padova and Modena areas will be subject to a surcharge of Euro 130 / container. For clarifications or assistance please contact [email protected].
  • Please refer to the sections below for detailed port and service updates
  • Update for MV ONE Orpheus for FP1 service available below. ONE Orpheus is unable to continue her voyage

Vessel updates and port changes per service

Atlantic Loop 5 (AL5)

  • Please keep in mind that from the sailing of MV NYK Demeter V113W/E, this service will call the TraPac Container Terminal. First arrival at Los Angeles on Feb 21, 2024

 

Antwerp, Belgium 

  • PSA 913: Salvage operation of collapsed crane completed, part of the yard still under repair. Yard unchanged to previous week at 75% - 80% utilization. Reefers at 60% - 65%, empty containers at 45% - 50%.
  • PSA 869: Yard at 55% - 60%, reefers at 45% - 50% utilization. Empty containers at 60% - 65% utilization. Civil works at PSA 869 resulting in ~400 meters reduction of berth started and is allowing one large vessel alongside at a time but focus of cranes on one vessel is boosting productivity.
  • AGW: Antwerp Gateways at 55% - 60% utilization. Reefer plugs at 50% - 55% utilization. Empty containers at 60% – 65%.

Rotterdam, Netherlands

  • ECT: Yard at 55% - 60% utilization. Terminal open for additional volume and currently offers flexibility for vessel arrivals. Empty stocks ok.
  • RWG: Yard at 55% - 60% utilization. Berth line-up remains high but all vessels with berth on arrival.

United Kingdom

  • SOU: Yard at 60% - 65% utilization. Reefer at 60% - 65%.
  • LGP: Yard at 55% - 60% utilization. Reefers at 50% - 55% utilization. New cranes delivered and are expected to be commissioned within 4 weeks. Earlier this week LGPs Pilot station went offline due to high winds leading to delays for vessel arrivals and departures. Terminal is working through the backlog with maximum resources. Terminal expanded export delivery window for all equipment types to 14 days due to the Red Sea crisis.

Hamburg, Germany 

  • CTA: Yard at 70% - 75%. Terminal started with shore power installations on Monday last week, which slightly reduced berth availability but no impact to operations this week.
  • CTB: Yard stabilized at 70% - 75% utilization. Ongoing shore power construction with challenges to operations for all piers at CTB but currently low impact as the construction moves around the vessel arrivals. First test of the shore power system planned for next week. Berth line-up continues with a high occupancy but all vessels with berth on arrival.

G.M.P. Le Havre, France

  • CNMP/GMP/TNMSC: No further strikes announced. GMP yard at 45% - 50%. CNMP yard stands at 50% - 55% utilization. High winds beginning of the week put some strain on operations including short operational interruptions.

Italy 

  • Genoa PSA GP (vte): Due to civil works ongoing in the area nearby Genoa SECH port terminal (Parco Rugna), Port Authority confirmed that for safety reason, rail operations at SECH must be suspended with immediate effect till the end of renewal works, expected by March 20, 2024. During this period, for all vessels calling Sech terminal we will be able to manage containers from / to Milan and Lombardian Area at the standard Combined Rail conditions.
  • LSCT terminal: No gate restrictions on import and export side - usual restrictions related to DG/OOG/RF cargo are in place.
  • GPT terminal in Genoa: Gate restrictions still in place for DG and RF exports due to IMO park and plug restrictions.

Algier

  • SKIKDA PORT: Average of road stay 2 to 4 days
  • BEJAIA PORT: Average of road stay 1 to 5 days
  • ALGIERS PORT: average of road stay of 3 to 6 days depending on vessel’s LOA.& Draft.

Israel

  • Operations under emergency situations
    • While ports are considered essential services and are expected to operate "as usual", our operations are being conducted in accordance with a contingency plan and guidelines provided by the relevant authorities, including the Home Front Command (Army) and the Ports and Shipping Authority (IMOT). Please note that some port employees have been recruited by the defence forces, which may lead to delays and disruptions.
  • Haifa IMO restrictions remain in place as follows:
    • No new DG bookings for loading/unloading
    • NO problem for transit DG cargo
    • Waterborne DG cargo may be unloaded and stored at ILHFA port upon approval by the Ministry of Transport, except for Bromine/Amonia - IMO 2.1, 2.3 which will be treated as DIRECT DELIVERY ONLY.
    • Following an announcement regarding a "special situation in the hinterland" in the geographical area in which the Port of Ashdod is located, the Ministry of Transport has instructed the Port to regulate the entry of vessels carrying hazardous materials ("HAZMAT") of any kind, subject to prior approval by the Israel Maritime and Port Authority.
  • Ashdod Port has updated restrictions for DG as follows:
    • No new DG bookings for loading/unloading
    • NO problem for transit DG cargo
    • Waterborne DG cargo may be unloaded and stored at ILASH port upon approval by the Ministry of Transport, except for Bromine/Amonia - IMO 2.1, 2.3 which will be treated as DIRECT DELIVERY ONLY.
    • Reefers containing HAZARDOUS WATER will be handled as DIRECT DELIVERY ONLY.

Greece

  • Significantly low arrivals since the start of the Red Sea crisis.

Türkiye

  • No updates for this week

Romania

  • No updates

Slovenia

  • No updates

Croatia

  • No updates

Portugal

  •  No update this week 
Spain
  • No updates this week

North (Poland, Denmark, Sweden and Finland)

  • No updates for this week.

Germany & Central Europe

  • No updates for this week.

Benelux

  • Farmers strike in Belgium with plan to cut roads to port of Antwerp could lead to operational problems

France

  • No updates for this week.

United Kingdom/Ireland

  • No updates for this week.

Adriatic Sea / Black Sea / Levante / Northern Africa

  • No updates for this week.

Ukraine/Russia updates:

  • Please visit general updates here, and the FAQ in this link.

Bookings are received and processed regularly. Reach out to your local customer service representative here.


You can do all your transactions digitally. Easy. Online. Everywhere.

  • We kindly ask you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable.
  • For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels.
  • You can do all your transactions digitally – from placing a booking to sending a shipping instruction
  • To monitor your shipments, use the Hapag-Lloyd Navigator, or visit our Online Business section for vessel/container/booking status and sailing schedules information.
  • Get info and updates by subscribing to our CustomerNEWS.

Here's an update for Booking Cancellation Window for Region North Europe

We will be amending the time period that a booking may be cancelled without charge.

Currently, the Booking Cancellation Fee (BCF) is charged for any bookings cancelled, reduced, re-booked 4 working days before vessel cut off.

With effect from October 1, 2023, the Booking Cancellation Fee (BCF) in Region North Europe* will be charged to bookings cancelled within 7 calendar days prior to vessel cut off.

*Countries in the scope of Region North Europe include Germany, Austria, Switzerland, Hungary, Czech Republic, Slovakia, Netherlands, Belgium, Denmark, Finland, Sweden, Norway, Poland, France, Great Britain, Republic of Ireland, Estonia, Latvia, Lithuania.

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