Regional Updates in Middle East and Indian Subcontinent

Last updated on April 9, 2024

Operational and Customer Service Overview

Last updated on April 9, 2024
Operations Team, Middle East & Indian Subcontinent

"In a busy day, two minutes seem like a long time. When you visit our operational updates, two minutes will be enough to guide you through the main ports’ updates to vessel news per service. All operational information for the Middle East and Indian Subcontinent to assist your cargo planning is regularly updated here. As a plus, you’ll get a bi-weekly reminder by mail that will direct you to these updates."

  • Suez Canal & Red Sea situation: We will keep you updated on the status of individual vessels and services for Middle East & Indian Subcontinent on our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.
  • Bangladesh: customs authorities will not send any container to the port for shipment until the bill of lading is re-routed to ASYCUDA. If this is not the case, the container can be stopped and not be loaded, event after the vessel's permission.

Read the latest Middle East and Indian Subcontinent service updates

Jeddah Express (JDX)

  • No updates for this week.

Turkiye Red Sea Service (TRS)

  • No updates for this week.

Indian Subcontinent – Mediterranean Express (IMX)

  • All vessels transit via Cape of Good Hope and will omit Aqaba, JO and Jeddah, SA until further notice.
  • DALIAN EXPRESS will omit Hamad, QA April 23, 2024 position
  • CSCL NEPTUNE 079W will omit Abu Dhabi, AE April 11, 2024 position. Vessel will also have COR, calling Nhava Sheva, IN before Karachi, PK

Southeast India - Europe Express (IEX)

  • All vessels transit via Cape of Good Hope and will omit Damietta, EG, Piraeus, GR and Jeddah, SA until further notice.
  • There will be no westbound sailing from Visakhapatnam, IN on April 12, 2024.
  • MV Al MANAMAH v.2402W will leave the service in Europe, it will be replaced by MV NORTHERN VALENCE v.2414E on the eastbound leg from Europe.
  • MV Northern VALENCE v.2414E will then phase out at Colombo, LK and will be replaced by MV COLOMBIA EXPRESS v.2414W.
  • MV CHENNAI EXPRESS v.23 will make an ad-hoc call at Mundra, IN on April 15, 2024, before the eastbound leg to Colombo, SR is continued
  • MV PRAGUE EXPRESS v.23 will make an ad-hoc call at Mundra, IN on May 04, 2024, before the easbound leg to Colombo, SR is continued

Asia – Gulf Express 3 (AG3)

  • No updates this week

Indian Ocean Service 3 (IO3)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.
  • CMA CGM CONGO will phase in Jebel Ali, AE, April 30, 2024

Indamex 2 (IN2)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.
  • MV APL CALIFORNIA will leave the service at Mundra, IN. She will be replaced by CMA CGM Musset
  • MV MOMBASA EXPRESS will leave the service during USA rotation, with no phase in vessel planned for eastbound sailing
  • MV SANTA VIOLA will leave the service during USA rotation and replaced by MV TUCAPEL
  • MV AL SAFAT leave the service during USA rotation and replaced by MV TOLTEN
  • MV RDO CONCORD will leave the service during USA rotation. Her replacement vessel will be confirmed in due time.
  • MV SUAPE EXPRESS will leave the service during USA rotation and replaced by MV TENO

Indian Ocean Service (IOS)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.

Gulf – East Mediterranean Service (GEM)

  • GEM Service is on hold until further notice.
  • Please refer to our Live Ticker for further schedule updates

Kuwait Feeder (KWF)

  • No updates for this week

India – Gulf Service 1 (IG1)

  • HANSA EUROPE 2411W will omit SADM

China - India Service (CIX)

  • No updates for this week

India - America Express INDAMEX (TPI)

  • All vessels transit via Cape of Good Hope and will omit Jeddah, SA until further notice.
  • Please refer to our Live Ticker for further schedule updates

Asia - Red Sea Service 1 (AR1)

  • AR1 Service is on hold until further notice.

Asia-Gulf Express 2 (AG2)

  • No updates for this week

East Coast Loop 5 (EC5)

  • There will be no port calls at Jebel Ali, AE between week 5 up to week 21, 2024.
  • Please refer to our Live Ticker for further schedule updates

Far East Loop 5 (FE5)

  • No updates for this week
  • Please refer to our Live Ticker for further schedule updates

Pacific Southwest Loop 3 (PS3)

  • No updates for this week.

Mediterranean Service 1 (MD1)

  • MV YM WREATH v.028E will omit Jeddah, SA
  • MV ANTWERPEN EXPRESS v.047E will omit Jeddah, SA
  • Port of Jeddah, Saudi Arabia - DP World Jeddah Container Terminal: Limited berth availability. (Berth 55 and 56 not available). Up to 1 day delay if vessels are bunching.

Railway Operations
No impact to report.

Truck Availability
No impact in trucking.

Barge Availability
No impact to report.

Depots
No impact to report.

  • Our counters in the Middle East are open. 
  • Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. 
  • Bangladesh - please remember to submit the correct declaration of Cargo Weight and Verified Gross Mass (VGM) to avoid potential clearance problems.
  • Pakistan - To expedite the empty container drop-off process and to prevent disruption, please clear all stipulated charges before dropping off empty containers. For all your inquiries, please write to us at [email protected]
  • Qatar – To enhance ease of doing business for our clients who use online transfers and reduce delays in issuance of documents, we have made the following changes to our counter process. Customers can now request documents such as Bill of Ladings, Delivery Orders and Gate pass extensions by presenting and uploading “Proof of payment PDF transfer receipts” in ODEX. This proof of payment should show the transfer as ‘confirmed’ by the bank and have a ‘value date’ same as or earlier than the current date on which Hapag-Lloyd documents are being requested. Once documentation is submitted in ODEX, our counter team will release requested documents.
  • India: our new Smart Locker in New Delhi is open from December 2023.
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  • For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
  • Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

    Reach out to your local customer service representative here

India: here's all you need to know for your export shipments' inland services

With your cargo planning in mind, we've upgraded our inland operations in India. With this change, you'll enjoy faster and more efficient services, a wider geographical coverage in India, and greater rate transparency, especially through our online products Quick Quotes and Quick Quotes Spot.

To guide you on this upgrade, which is starting on July 1, 2023,, here's a summary of your inland options:

  1. Shipper's PDA: Empty pickup at port or Inland Container Depot (ICD) and handover at port. To access this service, select "Port of loading " and mention the "Pick-up at ICD". Please keep in mind that the empty pickup origin fee (POO) will apply and BL would only read port of loading and not “ICD location”
  2. Rail ex-ICD (on Liner PDA): Empty pickup and container handover at an ICD. To access this service, please select "Received at terminal / ramp" and mention the handover ICD. Please note that rail pre-carriage charges (OLF) will apply. The empty pickup origin fee (POO) is included.
  3. First Mile trucking: Hapag-Lloyd empty positioning and handover at ICD or port. To access this service, select "Received at your door" and detail the pickup location details. Please note that pre-carriage charges (OLF) for trucking and rail (for ICD movements) will apply. The empty pickup origin fee (POO) is included.
    To guide you through the scenarios and process, you can access the latest guide for inland bookings from India

From November 1, 2023, a change for your export and import shipments at Jebel Ali, AE is coming up

If you are either discharging or loading containers at Jebel Ali, AE, please take note of this update in connection with the latest directives issued by Dubai Maritime Authority (DMA). This update, that will be in effect from November 1, 2023, is related to the DMA directive No. 2.

  1. All the delivery orders for imports into Jebel Ali will be issued as Digital Delivery Orders (DDO) via Dubai Trade 
  2. Terminal Handling Charges (THC) for exports and imports into Jebel Ali will be directly paid to the port terminal.

If you should need further information or assistance on this matter, please reach out to us at  [email protected] or +971600521300.

Service update in connection with the Red Sea and Suez Canal situation

The ongoing Suez Canal situation has resulted in changes and adjustments in the shipping industry, in particular for vessels in the Middle East and India markets where space on board vessels is limited. To alleviate that and to ensure you do not face issues when booking with us, we are implementing changes to our booking process with immediate effect:

  1. Booking Window Restriction: our booking window within the scope of the Middle East* has been revised to three weeks. This means that you will be able to place bookings for up to three subsequent weeks available sailings. With this restriction, we are ensuring space availability options by preventing early bookings.
  2. Booking Monitoring: we are working to ensure that all of our customers get an equal chance to load on our ships. Therefore, we're monitoring bookings for every vessel at a customer level and will discourage bulk bookings or bookings that exceed the mutually agreed quantity.
  3. Booking Amendment Policy: with your cargo flow in mind and to ensure a clear overview of your cargo on our vessels, booking in advance will not be feasible. If you require amending a booking to a previous week's vessel , please cancel your existing booking and place a new one.
  4. Last Minute Space Availability: to provide you with an extended opportunity to secure bookings, we will strive to keep our Quick Quotes Spot product open until the last minute.
  5. Shipping Guarantee: when feasible, you can opt for our Shipping Guarantee product to protect your shipment from potential rollovers.
  6. Track Your Shipments: you can use our track and trace feature to identify the vessel on which your cargo has been loaded. Due to the current circumstances, you can then view the latest updates and status of the assigned vessel directly on our Live Ticker. This link will guide you through the actual vessel status, including its next port of call.

While the Suez Canal situation is fluid, we are continuously working towards finding alternatives for your cargo planning. In case you would like to review the charges related to booking cancellations, amendments and other related local charges, please refer to our tariff section and select the country of your interest. If you should have any questions or comments, please reach out to our teams at your preferred location.

*The countries under the Middle East scope covered in this initiative are: United Arab Emirates, Bahrain, Iraq, Kuwait, Oman, Pakistan, Qatar, India, Bangladesh, Sri Lanka, Jordan, Sudan, Djibouti and Saudi Arabia.

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