Regional Updates in North America

Last updated on May 24, 2024

Operational and Customer Service Overview

Last updated on May 24, 2024
Operations Team, North America

"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."

Baltimore Situation: In a significant development for commercial shipping in the Port of Baltimore, the Captain of the Port (COTP) has announced the reopening of the Fort McHenry Limited Access Channel to commercial vessel traffic for 24-hour availability, following the successful refloating and removal of the MV Dali. Our detailed contingency plan and all the latest updates can be found in the "Here's the latest information concerning Baltimore" section of this page.

Suez Canal & Red Sea situation: Many of our ships are impacted by the Cape of Good Hope routing, leading to extended transit times. This situation has had an adverse impact on our reefer equipment flows. Consequently, we must announce the implementation of reefer booking limitations from New York, Philadelphia, and Norfolk to worldwide destinations, effective March 1, 2024. Additionally, there will be restrictions on all reefer movement to/via Jebel Ali/Jeddah, until further notice. We will keep you updated on the status of individual vessels and services for North America through our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.

Panama Canal update - The lower-than-usual water levels in the Gatun Lake are causing severe draft restrictions on vessels transiting the Panama Canal. This has caused a backlog of traffic waiting to pass through. We are monitoring the journeys of our vessels and are pleased to share a live vessel tracker to assist with your cargo planning.

Vessel updates and port changes per service

Atlantic Services

Atlantic Loop 2 (AL2) service

  • MV Teno to phase out of service in Norfolk, expected to arrive on May 28, 2024. Week 21 East bound will be a void sailing.
  • MV Chennai Express to replace the MV Tirua, expected to arrive in New York on June 25, 2024.
  • MV RDO Concord to replace the MV Tubul, expected to arrive in New York on June 5, 2024.
  • MV Colombia Express will phase into service, expected to arrive in New York on July 2, 2024.

Atlantic Loop 3 (AL3) service

  • No schedule updates for this week.

Atlantic Loop 4 (AL4) service

  • MV Jazan V010W to phase into a single West bound discharge only voyage, expected to arrive in Houston on June 25, 2024. Week 25 East bound will be a void sailing.

Atlantic Loop 5 (AL5)

  • Week 26 and 39, 2024, East bound will be void sailings, originally expected to arrive in Los Angeles on June 26, 2024 and September 25, 2024, respectively.

Atlantic Loop 6 (AL6)

  • MV CMA CGM La Traviata and MV CMA CGM Dalila to call Liberty NYCT instead of Maher in New York for all voyages. All other vessels will maintain New York terminal calls at Maher.
  • Week 24, 2024, East bound will be a void sailing, originally expected to arrive in New York on June 10, 2024.

Atlantic Loop 7 (AL7)

  • No schedule updates for this week

St Lawrence Container Service – Route 1 (AT1)

  • MV GSL Melina to replace the MV Liverpool Express, originally expected to arrive in Montreal May 31, 2024, for one round voyage.
  • MV Synergy Antwerp V10W24 to replace the MV GSL Melina, expected to arrive in Montreal on July 5, 2024.

St Lawrence Container Service – Route 2 (AT2)

  • No schedule updates for this week.

Mediterranean Canada Service (MCA)

  • MV Mona Lisa to replace MV Detroit Express, expected to omit St John and arrive in Montreal on May 21, 2024.
  • MV Merve A to replace the MV Livorno Express, expected to arrive in St. John June 20, 2024.
  • MV Arica Express to replace the MV Glasgow Express, expected to arrive in St. John June 27, 2024.

Mediterranean Gulf Express (MGX)

  • No schedule updates for this week.

Turkey East Coast Service (TNE)

  • No schedule updates for this week.

Turkey East Coast Express Service (TEX)

  • Weeks 22, 24, 27, 29, 31 and 34, East bound will be void sailings, originally expected to arrive in New York on June 1, June 15, July 6, July 20, and August 24, 2024, respectively.

Asia Services

East Coast Asia Loop 1 (EC1)

  • MV HMM Amethyst V 001 to change rotation to Norfolk-New York-Charleston-Savannah to avoid berth congestion.
  • Weeks 24 and 28, 2024, West bound will be void sailings, originally expected to arrive in New York on June 12 and July 10, 2024, respectively.
  • East Coast Loop 2 (EC2)
  • Week 23, 2024, West bound will be a void sailing, originally expected to arrive in Savannah on June 4, 2024.
  • MV Alula Express V032 discharge only at Charleston due to port software problems.

East Coast Loop 4 (EC4)

  • The EC4 service return has been postponed until further notice.

East Coast Asia Loop 5 (EC5)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • MV ONE Crane V 028W to omit Halifax for schedule recovery, originally due to arrive June 3, 2024.
  • Week 32, 2024, West bound will be a void sailing, originally expected to arrive in New York on August 3, 2024.

East Coast Asia Loop 6 (EC6)

  • Week 24, 2024, West bound will be a void sailing, originally expected to arrive in Houston on June 10, 2024.
  • MV ONE Mission V068W and MV Ever Smart V129W will reverse rotation to Mobile – Houston to mitigate congestion delays at Houston.

Pacific Coast Loop 1 (PN1)

  • No Schedule updates this week.

Pacific Coast Loop 2 (PN2)

  • MV Aristomenis will replace the MV Seaspan Thames, expected to arrive in Tacoma on July 12, 2024.

Pacific Coast Loop 3 (PN3)

  • Week 22, 2024, West bound will be a void sailing, originally expected to arrive in Vancouver on May 28, 2024.
  • MV YM Triumph V019 and MV YM Trillion V010 will reverse rotation to Tacoma – Vancouver to mitigate potential strike action in Vancouver.

Pacific Coast Loop 4 (PN4)

  • MV Chicago Express to replace the MV Seaspan Yangtze, expected to arrive in Prince Rupert on May 22, 2024.

Pacific South Loop 3 (PS3)

  • Change of Los Angeles terminal to TraPac effective MV Conti Conquest V027E expected to arrive on June 9, 2024.
  • Week 25, 2024 West bound will be a void sailing, originally expected to arrive in Los Angeles on June 16, 2024.

Pacific South Loop 4 (PS4)

  • No Schedule updates this week.

Pacific South Loop 6 (PS6)

  • Change of Los Angeles terminal to TraPac effective MV YM Tutorial V012E expected to arrive on June 10, 2024.

Pacific South Loop 7 (PS7)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Change of Los Angeles terminal to ITS effective MV YM Wellspring V020E expected to arrive on June 8, 2024.

South Pacific Express (PSX)

  • No schedule updates for this week

India America Express (TPI / IMX)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Vessels operated by our partners CMA CGM will call NYCT Port Liberty terminal instead of Maher terminal.
  • Week 28, 32, 38 and Week 42, 2024, East bound will be void sailings, originally expected to arrive in New York on July 10, August 7, September 18 and October 16, 2024.

India America Express 2 (IN2)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Revised USEC port rotation as follows: Norfolk – Charleston - Savannah through end of November 2024.
  • Weeks 23, 24, 30 and 34, 2024, East bound will be voided sailings, originally expected to arrive in Norfolk on June 7, June 16, July 26, and August 23, 2024, respectively.
  • MV Teno to replace the MV Suape Express expected to arrive in Norfolk on May 28, 2024.
  • MV Kuala Lumpur Express to replace the MV RDO Concord expected to arrive in Norfolk on July 13, 2024.

Asia US East Coast Service Loop 7 (AA7)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • MV Baltimore Express to phase into service, expected to arrive in New York on June 7, 2024.
  • MV Los Angeles Express to phase into service, expected to arrive in New York on July 17, 2024.
  • MV Charleston Express to phase into service, expected to arrive in New York on July 24, 2024.
  • Week 35, 2024, West bound will be a void sailing, originally expected to arrive in New York on September 4, 2024.
  • MV Wan Hai V009 and MV Wan Hai V015 to change port rotation to Norfolk-Savannah-Charleston due to port congestion at Charleston.

LATAM Services

South America East Coast Service (SEC)

  • MV Colombia Express will replace MV Long Beach Express expected to arrive in New York on June 25, 2024.

California Central America Express Service (CCE)

  • No schedule updates for this week

Caribbean Express Service (CES)

  • No schedule updates for this week

Gulf Caribbean Service North (GCS)

  • The Houston call will be temporarily omitted from the service until further notice.

US Gulf East Coast South America Service (GS1)

  • MV Jazan will replace MV Tokyo Express, expected to arrive in Houston on June 25, 2024.

Transpacific services

North America Westcoast - New Zealand/Australia (WSN)

  • MV CMA CGM Marlin will replace MV CMA CGM Dutch Harbour, expected to arrive in Seattle June 6, 2024.

United States

New York

  • No waiting time expected for berth at Maher Terminals LLC. And APM Terminals. Waiting up to 2 days at Port Liberty Terminal Bayonne.
  • Average gates turn times for Maher Terminals LLC. And APM Terminals are 49 / 75 minutes for single and double transactions respectively. Turn times for Port Liberty Terminal Bayonne are running higher due to 1 RMG stack being out of service until June 3, 2024 Currently 110 / 166 minutes for single and double transactions, respectively.
  • APMT will not have a gate open on Saturdays.

Norfolk

  • Currently, most vessels berth on arrival, however, the bigger vessels wait approx. 2 days for a berth.
  • Average gate turn times are 32 / 43 minutes for single and double transactions respectively.
  • Berth congestion has eased.

Charleston

  • Waiting time for vessel berthing is 10 days at Wando Welch Terminal and 3.5 days at North Charleston Terminal.
  • Average truck turn times are 17 / 19 minutes at Wando Welch Terminal and North Charleston Terminal respectively.
  • Dock construction at Wando Welch terminal started on March 11, 2024, reducing berth space from 3 to 2 berths for one year. Berths will be given on first come, first serve basis. This project will also limit the amount of class 1.1 and 1.2 that can be handled at the terminal during this time.

Savannah

  • Waiting time for vessel berth at the terminal is up to 1 day, depending on the size of the vessel.
  • Average gate turn times are 34 / 53 minutes for single and double transactions respectively.
  • Import dwell time is at 4.4 days.
  • Effective July 7, 2024, Georgia Ports will begin locking vessels expected to be at berth and working July 15, 2024. The first day of receiving (ERD) will be at 04:00 hrs. – 7 days prior to the vessel going to work. The terminal cut will be set at 16:00 hrs. – 2 days prior to the vessel going to work.

Houston

  • Up to 1 day waiting time for vessel berthing at Barbours Cut terminal and Bayport Container Terminal.
  • Bad weather in the Gulf of Mexico continues to cause closures at ports south of Houston and delays on arrival, on short notice.
  • Average gate turn times at Barbours Cut Container Terminal are 34 / 53 minutes for single and double transactions and 28 / 46 minutes for single and double transactions at Bayport Container Terminal.
  • Loaded import dwell is at 3.5 days at Barbours Cut and 3.3 days at Bayport.

Oakland

  • Average wait time of up to 3 days at Oakland Int’l Container Terminal (OICT) and 1 day at TraPac.
  • Average import deliveries can take up to 5.5 days at TraPac and 3.3 days at OICT.
  • Average gate turn times are 90 / 74 minutes for OICT and TraPac respectively.
  • Port of Oakland has started the bollard and fender replacement project at OICT, starting with Berth 55 through Berth 59. Project is expected to last into Q1 of 2025.

Seattle - Tacoma

  • 2 days waiting time at Husky and Washington United terminal at Tacoma. 2 days waiting time in Seattle.
  • Import rail dwell are 2.4 days at Husky, 2.7 days at Washington United Terminal and 1-3 days at T18.
  • The average gate turn times are as follows: 24 minutes for T18, 29 minutes for Washington United Terminal, and 65 minutes for Husky.
  • Husky has started a double flex start time of 06:00 hrs. on May 21, 2024, from Tuesday – Friday, to receive exports, empties and peel pile delivery. This will be a 2-week trial run to evaluate participation.
  • Terminal 18 and Washington United Terminal will be closed on May 27, 2024.
  • Husky Terminal will be open on May 27, 2024, from 07:00 AM to 4:00 PM

Los Angeles/Long Beach

  • All terminal gates are running as published and in line with Pier Pass program.
  • Port of Los Angeles dwell times for local import cargo is 2.8 days, on-dock rail dwell is 5.9 days and import units on street is averaging at 3.3 / 4.8 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
  • Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 24-52 minutes, depending on the terminal. Additional details can be found here.
     

Canadian West Coast ports - Currently, all container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.

Vancouver

Negotiations between the Teamsters Canada Rail Conference and both Canadian Class 1 railways have resulted with the assistance of federal mediators. Until a decision is rendered, there is minimal risk of a work stoppage.

GCT Delta Port

  • Terminal utilization remains high at 87%, however, over number of import units dwelling on terminal has been significantly reduced.
  • Import rail dwell has significantly improved averaging at 2.5 days.

DPW Centerm

  • Despite improving terminal fluidity, vessels are being delayed off berth by 1-2 days.
  • Import rail dwell remains at acceptable levels at 3.7 days

Prince Rupert

  • Yard utilization remains steady at 71%. Berth waiting times are 1-2 days and productivity is strong.
  • Current import dwell times are 2.6 days, with low volume presently on ground.

Montreal

  • Vessels are arriving in Montreal on proforma.  Once alongside, there are no issues with labor availability, and we are experiencing positive productivity in the yard. 
  • Rail car supply has been inconsistent over the past 7 days and Hapag-Lloyd continues to work closely with our rail partners to improve the situation. Current rail dwell is 2.7 days.

Saint John

  • Vessels are arriving in Saint John with minor delays.
  • Terminal utilization remains low at 51%.
  • Import rail dwell times are 7 days but all outstanding cargo is expected to load in the next 48 hours.

Halifax

  • All vessels due to arrive in Week 22 are off proforma. Rail car supply has been negatively impacted due to lack of balance.
  • Current rail dwells are 9.1 days.

Chassis Pools

  • Chicago – Constrained on 20’ and 40’ chassis.
  • Louisville – Deficit on 40’ chassis
  • Pittsburg – Constrained on 40’ chassis.
  • Kansas City – Constrained on 20’ and 40’ chassis.

Intermodal Operations

We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

  • Bill of Lading amendments prior FCL port cutoff will not incur a charge.
  • Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
  • Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.
  • For Change of destination (COD) requests please use our e-form.
  • Please check our local website for additional local solutions and information.
  • You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
    • Bilateral EDI connection between ERP systems
    • Integration with portals (INTTRA / GT Nexus / Cargosmart)
    • Hapag-Lloyd booking amendment form
  • To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
    • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
    • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
    • Mandatory invoice field ensures that a dispute is captured correctly.
    • Clearer definitions for dispute and charge types to assist with an expedited response.
    • Turn time for dispute handling is 15 business days from submission to settled.
  • To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
  • For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
  • If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Mandatory online Bill of Lading amendment

Here’s an important change that will improve your experience with Hapag-Lloyd North America*.

From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.

From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.

To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.

We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.

Here's a quick guide on how to use the BL Draft Approval web solution:

  1. To use the new BL Draft Approval web solution, access the link in your notification email that leads you straight to your BL Draft on the Hapag-Lloyd web page or log into the BL Draft Approval web solution
  2. If your BL Draft is correct, you can approve it with just one click. If you need to request a correction, edit it, and return it to us. You will receive a new BL Draft shortly. Please note that we will release the bill of lading or sea waybill once the vessel has sailed.

The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.

* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.

Here's the latest information concerning Baltimore

***Update May 22, 2024

In a significant development for commercial shipping in the Port of Baltimore, the Captain of the Port (COTP) has announced the reopening of the Fort McHenry Limited Access Channel to commercial vessel traffic for 24-hour availability, following the successful refloating and removal of the MV Dali. Thinking about your cargo planning, the first vessels expected to call Baltimore are:

Americas Service (USW)

  • MV Polar Ecuador V421S / V420N expected to arrive on May 25, 2024 (empty containers only).
  • MV Dubai Express V422S / V421N expected to arrive on June 1, 2024 (for both export and import cargo).

A-Service (ATA)

  • West bound MV Atlantic Star V630777, the first export voyage, estimated to depart Baltimore on May 26, 2024.

*** May 15, 2024

On May 15, 2024, the U.S. Coast Guard Captain of the Port has officially reopened the Fort McHenry Limited Access Channel to an available depth of 45 feet for commercial vessel traffic daily from 8 pm to 6 am. Vessel transits will remain at the discretion of the Coast Guard, based on the prevailing weather conditions and salvage operations.

***Update May 13, 2024

The news about the Port of Baltimore readying for vessel traffic by the end of May 2024 might have reached you by now. With this positive development, our Americas Service (USW) and our A-Service (ATA) are expected to start calling Baltimore again from week 21. However, we continue to follow updates from the Port Authority, as the debris removal from the March incident must be safely completed before opening for vessel traffic. Thinking about your cargo planning, the first vessels expected to call Baltimore are:

Americas Service (USW)

  • MV Polar Ecuador V421S / V420N expected to arrive on May 25, 2024 (empty containers only).
  • MV Dubai Express V422S / V421N expected to arrive on June 1, 2024 (for both export and import cargo).

A-Service (ATA) - already accepting bookings

  • West bound MV Atlantic Star V630777, the first export voyage, estimated to depart Baltimore on May 26, 2024.
  • East bound MV Atlantic Sail V630770, the first import voyage, estimated to arrive at Baltimore on May 18, 2024.

We will continue to update you with information as soon as it is available.

***Update April 25, 2024

ACL has communicated that they will resume service with immediate effect. Since the removal of the collapsed bridge sections from the Chesapeake Bay is such a monumental task, ACL would like to provide customers with an option until the Limited Access channel is fully operational.

For imports to Baltimore, ACL is now accepting bookings with the option for cargo discharge at Norfolk or New York, if necessary. If the re-opening is on schedule, cargo will be discharged in Baltimore. However, in the event of a delay, cargo will be discharged at the alternative port chosen by the customer. The first ACL sailing will be the Atlantic Sun, departing from Hamburg on April 24, Antwerp on April 26, and Liverpool on April 30, 2024, with an expected arrival in Baltimore on May 11, 2024.

For exports from Baltimore, the initial sailing will be the Atlantic Sun on May 11, 2024. In the case of a delayed re-opening, ACL will redirect cargo to Norfolk or New York, as selected by the customer. If the re-opening occurs as planned, cargo will be loaded in Baltimore.

***Update April 20, 2024

The Captain of the Port established the Fort Carroll Temporary Alternate Channel, which is on the northeast side of the main channel in the vicinity of the Francis Scott Key Bridge and will provide limited access for commercially essential vessels. This action is part of a phased approach to opening the main channel and is the third temporary channel created to ease the flow of traffic at the channel. 

Members of the Key Bridge Response Unified Command are working tirelessly to complete the steps necessary to support full access to the Fort McHenry channel.

***Update April 19, 2024

Columbia Coastal Transport will resume its barge service at Ports America Terminal for access to and from the Port of Baltimore, effective April 26, 2024. This relaunch follows improved channel access.

Please note an additional surcharge of $50 per container will apply to standard barge rates for containers at Ports America Marine Terminal (Seagirt) in Baltimore until further notice. For barge service inquiries to/from Baltimore, please contact Columbia Coastal Transport directly.

The main channel's reopening remains anticipated around the end of May.

***Update April 5, 2024

Temporary service between New York and Baltimore

As the regrettable Baltimore bridge collapse continues to impact supply chains, a temporary intermodal service between Elizabeth Marine Terminal (EMT) and Seagirt Marine Terminal has been established. This new service will be available from April 5, 2024, and will operate five (5) days per week in each direction.

For import containers:
Please pick up import units at the Seagirt Marine Terminal

For export containers:
Please drop off export units at the Seagirt Marine Terminal

For additional details such as cut-offs, please refer to the Norfolk Southern website here.

***Update April 4, 2024

The channel's restoration to its earlier functionality is anticipated by the end of May 2024.

***Update March 28, 2024

While there were no Hapag-Lloyd containers on the vessel involved in the collision, we recognize that this incident will still have repercussions on our customers' cargo planning. Therefore, the following contingency plan in compliance with Bill of Lading clause No. 18 "Matters Affecting Performance," will be implemented:

For import containers to Baltimore:

  • Containers on water: All containers booked for a Baltimore discharge will be re-routed for discharge in New York. Containers can be collected in New York or, if requested, moved to Baltimore by Hapag-Lloyd with costs associated with on-carriage for account of the cargo owner. Please contact your local Customer Service representative for guidance on your individual situation. No Change of Destination (COD) / Admin fee will be charged for changes.
  • Containers not loaded at origin (gated-in/not gated-in): Please get in touch with our origin office to explore alternate routing options.
  • Booking suspension: Given the uncertainty of the duration of the port closure, we will not accept any new bookings to Baltimore until further notice. Alternate discharge ports should be discussed with your Sales/Customer Service representatives.

For export containers from Baltimore:

  • Containers on the terminal: Until port re-opening, containers will remain at the terminal unless we receive your written notification that you prefer an alternate load port option, for account of the cargo owner. If you prefer to return the container to your facility for de-stuffing, please discuss this with your Customer Service representative. No COD / Admin fee will be charged for changes.
  • Containers gated-out empty, but not yet loaded: The Baltimore terminal has stopped receiving exports until further notice. If you prefer to utilize the container for an alternative destination, please contact your Customer Service representative. No COD / Admin fee will be charged for changes.
  • Containers at customer facility already loaded: The Baltimore terminal has stopped receiving exports until further notice. Full containers can be delivered to New York directly or, if requested, moved to an alternattive Port of Loading by Hapag-Lloyd with costs associated with pre-carriage for account of the cargo owner. Please contact your local Customer Service representative for guidance on your individual situation.
  • Bookings without any activity: Will be cancelled and the respecitve notifications will be sent. Kindly place new bookings via alternative routings.
  • Booking suspension: Given the uncertainty of the duration of the port closure, we will not accept any new bookings from Baltimore until further notice. Please discuss the options for alternative load ports with your Sales/Customer Service representatives.

For barge service between Baltimore and Norfolk / Philadelphia:

  • Barge services in/out of the Port of Baltimore have been suspended until further notice.
  • Imports: Containers can be collected from either Norfolk or Philadelphia.
  • Exports: If requested, containers can be moved to Norfolk or Philadelphia.
  • In both scenarios, no COD / Admin fee will be charged for changes.
  • If requested, containers can be moved to/from Baltimore by Hapag-Lloyd with costs associated with on-carriage/pre-carriage for account of the cargo owner. Please contact your local Customer Service representative for guidance on your individual situation.

***Update March 27, 2024

As you might have seen in the news, the Francis Scott Key Bridge collapsed on the early hours of March 26, 2024, after it was hit by a container vessel. This regretful incident has halted the Port of Baltimore’s vessel traffic, a situation that will continue until further notice, and might therefore affect your cargo planning.

With the current situation, we are expecting to omit Baltimore in the foreseeable future and are working on alternatives to minimize the impact on your supply chain. Our services calling the port of Baltimore; mainly the A-Service (ATA) and the Americas Service (USW), present alternatives for import and export cargo through the ports of New York and Norfolk. These options will be considered depending on your preference and service configuration, and our local teams are preparing more detailed information to assist you, including guidance for full gated-in containers, empty containers positioned to your premises and other operational details.

Our thoughts are with those who have been affected, and we will continue to share updates as soon as they are made available. Therefore, we would like to encourage you to bookmark this page for further updates.

If you have questions concerning the above disruption, please contact our customer service team at your location, who will guide you based on your individual situation.

Inland and Special Cargo solutions

 

Region North America Inlands

We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.

Stay connected with us for the latest updates. To learn more, click  here
For Carrier Haulage moves please submit the Delivery Order via our website here.

Lazaro Cardenas - Mexico's Pacific Gateway

Speed and reliability are paramount in today's market. Through our direct link, your cargo enjoys swift transportation to inland destinations, avoiding congested ports and rail hubs. Tailored to meet your cargo needs, our collaboration with Canadian Pacific Kansas Rail (CPKC) offers a direct and efficient solution.

Our upgraded service broadens your access options by providing a fixed intermodal on-dock rail route originating from Lázaro Cárdenas, Mexico. With a dependable cross-border exchange in Laredo, Texas, and seamless northbound rail connections to the U.S. Gulf and Midwest rail ramps, we ensure your cargo reaches its destination reliably and on time.

To learn more, click here

Hapag-Lloyd's collaboration with NCB

We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.

To learn more, click here
To request for an appointment, click here

Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah

Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.

To learn more, click here

On-dock service at Port Houston via Union Pacific

Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.

To learn more, click here

Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA

Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA. 

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Here’s an update on rail routes for Hapag-Lloyd shipments

We would like to inform you about upcoming changes to the rail routes for Hapag-Lloyd shipments in the United States, which may impact your deliveries. Unfortunately, our partners at Norfolk Southern have decided to close certain options for rail routes, with these adjustments taking effect from February 19, 2024. Please be aware of the following changes:

Birmingham to/from Savannah & Charleston:
We have signed contracts with the CSX rail line, reopening the lane for Savannah to/from Birmingham. The CSX rail line extends to Bessemer, AL, which is just 20 minutes from Birmingham.

New Orleans to/from Savannah & Charleston:
Contracts with the CSX rail line have allowed us to reopen the lane for Savannah to/from New Orleans. Currently, there is no alternative for Charleston.

Greensboro to/from Norfolk:
Unfortunately, we do not have an alternative rail route for this option. We recommend Carrier Haulage as the alternative.

Louisville, Chicago, Cincinnati to/from Savannah & Charleston:
Shipments to these inland locations will now go through the port of Norfolk and New York. There are no alternative routes via Savannah or Charleston. Update - Please be informed that the route Louisville to/from Charleston is now available with rail provider CSX.

Memphis, Atlanta, to/from Jacksonville:
We do not have an alternative rail route for this option. Carrier Haulage is recommended as the alternative.

All the above rail routes are currently in effect, and we are not accepting new bookings until further notice. We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.

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