Middle East & Indian Subcontinent

Operational and Customer Service Updates for Middle East and the Indian Subcontinent

Last update: March 23, 2023

Highlights:

• no updates
  

Terminal Operations
Some terminals slightly affected by labor reductions, but operations continue close to normal.

• Colombo –Smooth port operations. No berthing delays reported at SAGT/CCIT/JCT
• Bangladesh - Minor berthing congestion at GCB, CCT and NCT2/3/4 and 5
• Pipavav, India - Starting January 25, 2023, there will be a mandatory mainenance on Rail Mounted Gantry Cranes. This work is expected to be completed by March 25, 2023. Alternative rakes' handling has been arranged to maintain the routine traffic flow of 5 to 6 trains per day.

Railway Operations
No impact to report.

Truck Availability
No impact in trucking.

Barge Availability
No impact to report.

Depots
No impact to report.

Customer Service

• Our counters in the Middle East are open. 
• Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. 
• Pakistan - To expedite the empty container drop-off process and to prevent disruption, please clear all stipulated charges before dropping off empty containers. For all your inquiries, please write to us at [email protected]
• Kuwait - Remember to use the Free time & Detention calculator, where you can also find the container guarantee with the Import amendment letter format, which must be submitted under Consignee/Notify party’s letter head “POST MANIFEST SUBMISSION”.
• Qatar – To enhance ease of doing business for our clients who use online transfers and reduce delays in issuance of documents, we have made the following changes to our counter process. Customers can now request documents such as Bill of Ladings, Delivery Orders and Gate pass extensions by presenting and uploading “Proof of payment PDF transfer receipts” in ODEX. This proof of payment should show the transfer as ‘confirmed’ by the bank and have a ‘value date’ same as or earlier than the current date on which Hapag-Lloyd documents are being requested. Once documentation is submitted in ODEX, our counter team will release requested documents.
• India: for all customer service related enquiries, including Dangerous and Out of Gauge cargo, please write to  [email protected] The email address [email protected] will be closed from October 1, 2022.  
  • Effective September 13, 2022, we have discontinued the requirement of placing a “Container Security Deposit” for issuance of Import Delivery Documents in India. Should you require any clarification, please feel free to reach out to our team at [email protected]
  • Effective October 1, 2022, the Government tax regulation states that a 5% GST is applicable for all export shipments with pre-paid freight in India.
• For customer inquiries, please use email as the primary method of contact with our Customer Service teams.For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
• For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  
• For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  
• For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
• Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
  
  Reach out to your local customer service representative here
  

Indian Subcontinent – Mediterranean Express (IMX)

• MV Koi V0MXEPW1MA will omit Hamad, Qatar. Hamad Imports will be discharged at Jebel Ali, UAE for further connection
• MV Cypress V0MXERW1MA will join the service in Karachi, Pakistan, expected to arrive on March 26, 2023.
• MV Cypress V0MXERW1MA will join the service in Nhava Sheva, India expected to arrive on March 28, 2023, with rotation Nhava Sheva – Mundra – Port Qasim
• MV Yantian Express 2313W will omit Hamad, Qatar, and imports will discharge in Jebel Ali, UAE for further connection to their final ports of delivery

Southeast India - Europe Express (IEX)

• MV Xin Lian Yun Gang 099W will leave the service in Colombo, expected arrival on April 3, 2023, and will be replaced by Xin Yan Tai 228W expected arrival on April 5, 2023.  

Asia – Gulf Express 3 (AG3)

• No updates for this week.
  

Indian Ocean Service 3 (IO3)

• MV APL Salalah 0PE63W1MA will omit Abu Dhabi, UAE. Imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery.
  
• MV Xin Yan Tai V0PE5QE1MA will will leave the service at Jebel Ali, UAE and will be replaced by MV Cosco Glory V0PE67W1MA. The vessel exchange is expected to happen on March 28, 2023.

Indamex 2 (IN2)

• From Swansea 007W all IN2 vessels will call Nhava Sheva Freeport Terminal until further notice.

Indian Ocean Service (IOS)

• The vessels below will call Mundra before Nhava Sheva in India. For your reference, please find a list with the vessels' names, voyage numbers and Estimated Time of Arrival (ETA) below.
• MV Prague Express V3206E will leave the service in Jebel Ali, UAE and will be replaced by Colombo Express V3314W. The exchange is expected to happen on April 2, 2023.

Gulf – East Mediterranean Service (GEM)

• MV CMA CGM Congo 08ME5W1MA will change its rotation and call Hamad, Qatar after ports in Saudi Arabia.
  
• MV Nagoya Express 3207E will leave the service in Jebeli Ali, UAE, and will be replaced by Seaspan Amazon V3207E. The exchange is expected to happen between April 15 – 17, 2023.

Kuwait Feeder (KWF)

• No updates for this week.
  

India – Gulf Service 1 (IG1)

• No updates for this week.
  

China - India Service (CIX)

• There will be no sailing from Colombo, Sri Lanka (westbound) on March 24, 2023, and from Nhava Sheva, India (eastbound) on March 28, 2023.
• MV Wan Hai 306 V002W/E will join the service at Far East Port. First call at Colombo, Sri Lanka on April 28, 2023.

India - America Express INDAMEX (TPI)

• MV Cosco America V3114W will join the service at Muhammad bin Qasim, Pakistan on April 6, 2023.
• MV ONE Altair V3207E will omit Port Qasim, Pakistan and will leave the service in rotation Nhava Sheva Mundra, India by 3rd week or 4th week of April. There will be no Port Qasim imports on board.
  
• MV Athenian 3202E will reinstate Nhava Sheva, India, expected to arrive on March 26, 2023, followed by Mundra, India, expected arrival March 28, 2023, then leave the service.
• MV OOCL Washington V3204E will leave the service at Nhava Sheva, India, expected on April 2, 2023. She will change her rotation calling Mundra before Nhava Sheva.
• There will be no sailing from Port Qasim, Pakistan (westbound) on March 23, 2023.
• MV Frankfurt Express V3112W will join the service at Muhammad bin Qasim, Pakistan, expected on April 13, 2023, all vessels will adjust their schedules by 1 week.
• MV Seaspan Beacon V3116W will join the service in Port Qasim, Pakistan on April 27, 2023.

Asia - Red Sea Service 1 (AR1)

• There will be no sailing from Jeddah, Saudi Arabia (westbound) on April 22, 2023
  
• There will be no sailing from Aqaba, Jordan (eastbound) on April 25, 2023

Asia-Gulf Express 2 (AG2)

• There will be no sailing from Jebel Ali, UAE (westbound) on April 12, 2023.
• There will be no sailing from Umm Qasr, Iraq (eastbound) on April 16, 2023.

East Coast Loop 5 (EC5)

• ONE Stork 019E will change its Colombo, Sri Lanka terminal to CICT, expected to arrive on April 3, 2023

Far East Loop 5 (FE5)

• MV ONE Manchester V035W, expected arrival on April 17, 2023, Colombo, Sri Lanka window will change to Monday 09:00 (arrival) Monday 19:00 (departure)
• MV ONE Manchester V035E, expected arrival on May 28, 2023, Colombo, Sri Lanka window will change to Monday 09:00 (arrival) Monday 19:00 (departure)