Operations Team, North America
"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."
Suez Canal & Red Sea situation: Many of our ships are impacted by the Cape of Good Hope routing, leading to extended transit times. We will keep you updated on the status of individual vessels and services for North America through our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.
Closure of some US rail routes: Regrettably, our partners at Norfolk Southern have decided to close certain options for rail routes, and these adjustments will be effective from February 19, 2024. Please take note of the changes here.
Booking limitations for reefeers: We regret to inform you that the recent Suez situation has had an adverse impact on our reefer equipment flows. Consequently, we must announce the implementation of reefer booking limitations from New York, Philadelphia, and Norfolk to worldwide destinations, effective March 1, 2024. Additionally, there will be restrictions on all reefer movement to/via Jebel Ali/Jeddah, until further notice.
We apologize for any inconvenience this may cause to your cargo planning. Our teams are actively working to mitigate the impact and expedite the restoration of normal operations and will keep you informed with timely updates as the situation evolves.
Panama Canal update - The lower-than-usual water levels in the Gatun Lake are causing severe draft restrictions on vessels transiting the Panama Canal. This has caused a backlog of traffic waiting to pass through. We are monitoring the journeys of our vessels and are pleased to share a live vessel tracker to assist with your cargo planning.
Atlantic Loop 2 (AL2) service
Atlantic Loop 3 (AL3) service
Atlantic Loop 4 (AL4) service
Atlantic Loop 5 (AL5)
Atlantic Loop 6 (AL6)
Atlantic Loop 7 (AL7)
St Lawrence Container Service – Route 1 (AT1)
St Lawrence Container Service – Route 2 (AT2)
Mediterranean Canada Service (MCA)
Mediterranean Gulf Express (MGX)
Turkey East Coast Service (TNE)
Turkey East Coast Express Service (TEX)
East Coast Asia Loop 1 (EC1)
East Coast Loop 2 (EC2)
East Coast Loop 4 (EC4)
East Coast Asia Loop 5 (EC5)
East Coast Asia Loop 6 (EC6)
Pacific Coast Loop 1 (PN1)
Pacific Coast Loop 2 (PN2)
Pacific Coast Loop 3 (PN3)
Pacific Coast Loop 4 (PN4)
Pacific South Loop 3 (PS3)
Pacific South Loop 4 (PS4)
Pacific South Loop 6 (PS6)
Pacific South Loop 7 (PS7)
South Pacific Express (PSX)
India America Express (IMX)
India America Express 2 (IN2)
Asia US East Coast Service Loop 7 (AA7)
South America East Coast Service (SEC)
California Central America Express Service (CCE)
Caribbean Express Service (CES)
Gulf Caribbean Service North (GCS)
US Gulf East Coast South America Service (GS1)
North America Westcoast - New Zealand/Australia (WSN)
Seattle - Tacoma
Los Angeles/Long Beach
Canadian West Coast ports - Currently, all container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.
GCT Delta Port
All pools operating as normal except for:
We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346
Changes to Manifest Amendment Fee structure
Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:
Here’s an important change that will improve your experience with Hapag-Lloyd North America*.
From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.
To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.
We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.
Here's a quick guide on how to use the BL Draft Approval web solution:
The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.
* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.
Here’s an update on rail routes for Hapag-Lloyd shipments
We wanted to provide you with an update regarding the rail routes for Hapag-Lloyd shipments in the United States, as there are some upcoming changes that may impact your deliveries. Regrettably, our partners at Norfolk Southern (here) have decided to close certain options for rail routes, and these adjustments will be effective from February 19, 2024. Please take note of the following changes:
We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.
Region North America Inlands
We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.
We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.
Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah
Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.
To learn more, click here
On-dock service at Port Houston via Union Pacific
Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.
To learn more, click
Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA
Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA.
To learn more, click here